Nubia Damali
The Bronx
Summary
Ambitious individual with strong organizational and multitasking skills, as well as a natural aptitude for technology. Eager to leverage knowledge and skills to tackle any challenge. Proven track record of effectively managing multiple tasks and responsibilities, confident in ability to contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Universal Banker
Cross County Savings Bank
03.2024 - Current
- Calculated daily transaction totals using computers, calculators, adding machines.
- Cultivated reliable customer connections while offering exceptional support and professional guidance.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Concierge Banker
Citibank
01.2022 - 09.2023
- Developed and maintained strong customer relationships, providing exceptional service and advice
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Collaborated with other departments to confirm compliance with banking procedures and regulations
Secretarial Assistant
Rain Senior Center
01.2020 - 02.2021
- Executed record filing system to improve document organization and management
- Provided clerical support to company employees by copying, faxing, and filing documents
- Entered data into system and updated client contacts with information to keep records current
- Answered multi-line phone system and enthusiastically greeted callers
Advanced Sales Associate
UNIQLO
01.2018 - 01.2020
- Trained, coached, and mentored new sales associates for maximum performance
- Handled cash register operations and customer transactions to process payments
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Provided exceptional customer service to foster client loyalty and satisfaction
Education
Phlebotomy - undefined
Technical Institute of America
New York, NYLiberal Arts And General Studies - undefined
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Clerical Support
- Data Entry
- Hospitality Management
- Customer Relations and Communications
- Safety Procedures
- Risk Mitigation
- Accounting Familiarity
Certification
Phlebotomy
Timeline
Universal Banker
Cross County Savings Bank
03.2024 - Current
Concierge Banker
Citibank
01.2022 - 09.2023
Secretarial Assistant
Rain Senior Center
01.2020 - 02.2021
Advanced Sales Associate
UNIQLO
01.2018 - 01.2020
Phlebotomy - undefined
Technical Institute of America
Liberal Arts And General Studies - undefined
Queensborough Community College of The City University of New York
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