Nubia Gonzalez
Albuquerque,NM
Summary
My senior leadership role which allows me to apply my strong leadership skills, decision making abilities and emotional intelligence to drive organizational excellence. I strive to build trust, empathize, communicate, give and receive feedback, actively listen, be patient, solve problems, delegate, resolve conflict tactfully manage time wisely, maintain consistency, adapt and motivate employees to do their best as a team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PERSONAL BANKER / FC MANAGER
BANK OF AMERICA
ALBUQUERQUE, NM
04.2019 - 10.2024
- Greet Customer and Route them with the right specialis, resolve any complaints during their visits or previous experienced related to the bank.
- Ensure all activities adhere to legal and regulatory requirements.
- Maintain security protocols and protect sensitive data.
- Hire and train new employees, provide training or coaching for existing team members, create and monitor team schedules and manage and develop staff members.
- Ensuring to meet financial center goals and preparing reports on branch's performance.
BANK MANAGER
STATE FARM INSURANCE
Albuquerque, NM
08.2018 - 03.2019
- Explain insurance policies and products, helping clients with quotes and maintaing records.
- Take care of paperwork and procedures, Ensure that all necessary forms are filled out and filed.
Education
High School Diploma -
CLINT HIGH SCHOOL
CLINT, TXBachelor's Degree - Business Administration
CNM
ALBUQUERQUE, NMSkills
- Leadership
- Communication
- Cash Handling
- Record keeping and data entry
- Problem Solving
- Attention To Detail
- Organization
- Computer Skills
- Teamwork
- Time Management
- Mentorship
- Multi-tasking
Certification
New Mexico Public Notary
Languages
- English
- Spanish
Timeline
PERSONAL BANKER / FC MANAGER
BANK OF AMERICA
04.2019 - 10.2024
BANK MANAGER
STATE FARM INSURANCE
08.2018 - 03.2019
High School Diploma -
CLINT HIGH SCHOOL
Bachelor's Degree - Business Administration
CNM