Nubia Higgs

• Deliver personalized beauty consultations while meeting sales and service goals.

• Educate clients on skincare and cosmetics through product demonstrations.

• Process POS transactions and maintain merchandising standards.

• Build lasting client relationships through exceptional communication.

• Managed scheduling for multiple departments, ensuring optimal resource allocation and staff availability.
• Coordinated communication between healthcare providers and patients, enhancing service delivery efficiency.
• Developed and maintained filing systems, improving document retrieval speed by streamlining processes.
• Assisted in preparing reports and presentations for administrative meetings, ensuring accuracy and clarity of information.

• Coordinated patient insurance authorizations and verifications to ensure compliance with protocols.
• Streamlined authorization processes, reducing turnaround time for patient procedures.
• Analyzed complex cases to identify potential issues and resolve authorization discrepancies.
• Collaborated with clinical staff to gather necessary documentation for authorization requests.

• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Assisted customers in selecting products, enhancing overall shopping experience and satisfaction.
• Guided team members on best practices for customer engagement and issue resolution.
• Streamlined processes to improve response times for customer service requests.