Nubia Lopez
North Providence,United States
Summary
Organized Patient Service Representative with over 20 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Women And Infants Hospital
03.2022 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Medical Assistant
Women And Infants For Womens Oncology
05.2012 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Associate of Science - Dosage Drug Administration
Rhode Island College
Providence, RI10.2006
Associate of Science - Medical Assisting
Sawyer School - Pawtucket
Pawtucket, RI09.2000
Associate of Science - General Studies
CCRI
Lincoln, RI05.1997
High School Diploma -
Central Falls Sr High School
Central Falls, RI06.1978
Skills
- Patient greeting
- Insurance verifying
- Document filing
- Medical Billing
- Eligibility Determination
- Appointment Scheduling
- System updates
- Reception Management
- Team Player
- Fluent in Spanish
Timeline
Patient Service Representative
Women And Infants Hospital
03.2022 - Current
Medical Assistant
Women And Infants For Womens Oncology
05.2012 - Current
Associate of Science - Dosage Drug Administration
Rhode Island College
Associate of Science - Medical Assisting
Sawyer School - Pawtucket
Associate of Science - General Studies
CCRI
High School Diploma -
Central Falls Sr High School
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