Nubia Magana

Detail-oriented Business Analyst skilled in translating complex business needs into actionable requirements and technology solutions. Experienced in leading project initiatives, defining requirements, and enhancing processes to deliver user-focused solutions. Collaborates effectively with stakeholders, end users, and IT teams to document workflows and support quality assurance, while managing priorities in dynamic environments.

• Netsmart Referral Manager Integration - Led business analysis activities for the implementation and integration of Netsmart Referral Manager to streamline referral intake, tracking, and care coordination workflows. Gathered and documented business, functional, and technical requirements through stakeholder interviews, workshops, and process mapping. Collaborated with clinical, operations, and IT teams to identify integration requirements between Referral Manager and the existing Electronic Health Record (EHR) system.
• FindHelp Platform Integration - Supported the integration of FindHelp (formerly Aunt Bertha) as a social care referral to improve access to community resources and social determinants of health services. Worked closely with vendors, project managers, and business stakeholders to ensure alignment with organizational goals and compliance requirements.
• Microsoft Teams Phone Deployment - Participated in the enterprise rollout and integration of Microsoft Teams Phone services to modernize organizational communication and collaboration capabilities. Gathered business requirements from multiple departments to define call routing, auto-attendant, call queue, and voicemail configurations.
• DoctorConnect Integration - Led requirement gathering and business process analysis activities for the implementation and integration of DoctorConnect patient engagement solutions. Partnered with operational and clinical stakeholders to improve appointment scheduling, patient communications, online forms, and patient outreach workflows.