Nubia Moses

Patient Access Representative, Tulsa Bone & Joint Associates – Tulsa, OK, August 2024 – Present.

• Manage front desk operations including patient check-in, appointment scheduling, and visitor assistance
• Verify demographic and insurance information while maintaining HIPAA compliance
• Respond to high-volume phone and in-person inquiries professionally
• Perform administrative tasks such as data entry, filing, and scanning to support daily office workflow

• Handled high-volume inbound calls, providing accurate benefit and policy information
• Updated member accounts, processed eligibility inquiries, and documented interactions in CRM systems
• Researched claims, coordinated with providers, and confirmed Medicare secondary coverage
• Educated members on deductibles, copays, coinsurance, and coverage details while maintaining confidentiality
• Also was pharmacy trained, handled high volume calls in that area providing eligibility and researching claims

• Provided remote technical and customer support for internet, TV, and email services via high-volume inbound calls
• Diagnosed and resolved service issues while navigating multiple systems and entering accurate documentation in real time
• Created and maintained support tickets, ensuring proper escalation and adherence to established workflows
• Delivered professional and solution-focused assistance, consistently meeting performance, quality, and customer satisfaction standards

• Processed and tracked high-volume referrals with accurate documentation and timely follow-up
• Verified insurance coverage and obtained required pre-authorizations
• Scheduled appointments and updated patient information in EHR systems
• Maintained detailed records of patient and provider communications