Nuha Islam
St. Albans
Summary
Customer service and operations professional with experience in aviation and retail management. Skilled in passenger handling, team leadership, safety compliance, and operational coordination. Proven ability to resolve complex issues, train staff, and maintain high service standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Operations Manager
CVS
10.2025 - Current
- Oversee daily store operations to ensure efficient workflow and high standards of customer service
- Supervise and support team members during shifts, delegating tasks and resolving operational issues
- Manage cash handling and register operations while maintaining transaction accuracy
- Monitor inventory levels, coordinate restocking, and maintain organized store presentation
- Resolve customer concerns promptly to maintain a positive shopping experience
Customer Service Agent / Operations Roles
Hallmark Aviation Services
06.2022 - 10.2025
- Managed passenger check-in, ticketing issues, and seat assignments while maintaining premium service standards
- Served as Gate Lead coordinating boarding procedures and ensuring on-time departures
- Performed Ramp Lead duties supporting aircraft turnaround operations and safety compliance
- Worked in Central Load Control coordinating with dispatch for accurate aircraft weight and balance
- Trained new hires on check-in procedures, customer service standards, and safe jet bridge operations
- Selected as Safety Advocate responsible for safety audits and promoting a strong safety culture
- (Singapore Airlines Account)
Education
Bachelor of Science - Psychology
Queens College
Skills
- Customer Service Excellence
- Operations Coordination
- Team Leadership & Training
- Safety & Compliance
- Multitasking & Time Management
- Multilingual
Timeline
Operations Manager
CVS
10.2025 - Current
Customer Service Agent / Operations Roles
Hallmark Aviation Services
06.2022 - 10.2025
Bachelor of Science - Psychology
Queens College