NUMAN USMAN
Chattanooga,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Publix Grocery Store
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
Customer Service Associate
Wheels And Deals LLC
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Cashier's Assistant
Save A Lot Grocery Store
01.2021 - 01.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Cleaned and sanitized cashier workstation and scanning area.
- Removed trash, swept and mopped floors for professional appearance.
- Worked with other associates to support cashiers and management needs.
- Packed customer orders into boxes and bags, transferring to shopping cart.
Education
High School Diploma -
Chattanooga School For Arts And Sciences
Chattanooga, TN05.2025
Skills
- Cash Register Operations
- Multi-line telephone operations
- Shipping and receiving
- Customer consulting
- Merchandise upselling
- Hospitality and accommodation
- Customer Service
- Stock Replenishment
- Inventory Control
- Verbal Communication
- Store maintenance
- Strategic sales
Accomplishments
- Participated in MIST (Muslim Interscholastic tournament) in Nashville in March 2022 and got the second position as a group.
- Played basketball.
Languages
Hindi
Full Professional
Urdu
Full Professional
English
Full Professional
Interests
- Enjoy participating in pick a ball and tennis for overall physical and mental well-being
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Community Cleanup
- Supporting STEM education initiatives and mentorship programs
- I enjoy helping others and giving back to the community
- Video Gaming
Timeline
Customer Service Representative
Publix Grocery Store
03.2023 - Current
Customer Service Associate
Wheels And Deals LLC
09.2022 - Current
Cashier's Assistant
Save A Lot Grocery Store
01.2021 - 01.2022
High School Diploma -
Chattanooga School For Arts And Sciences
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