Nuno Cobinate
Brockton,MA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
NES at Fidelity Investments
12.2023 - Current
- Directed operations for a workforce of 50+, achieving 100% compliance with client and regulatory requirements in financial services.
- Reduced recurring incidents by 20% through root cause analysis and cross-functional IT collaboration.
- Cut audit preparation time by 30% by implementing standardized operating procedures (SOPs) and advanced reporting systems.
- Improved resolution times by 25% and policy adherence by 15% through comprehensive staff training programs.
- Negotiated service agreements that increased client retention by 10%, strengthening long-term partnerships.
Security Supervisor – with IT Security Responsibilities
Securitas
08.2017 - 12.2023
- Supervised 20+ staff, optimizing scheduling to reduce overtime costs by 12% while maintaining operational excellence.
- Ensured 100% accuracy in incident documentation, supporting seamless audits and client reporting requirements.
- Reduced overtime costs by 12% while maintaining full operational coverage.
- Reduced escalations by 18% by implementing proactive monitoring and staff communication training.
- Improved incident response times by 22% by integrating security alerts with IT ticketing systems.
- Spearheaded a facility-wide security system upgrade, implementing SIEM tools that enhanced threat detection by 15%.
Education
Liberal Arts Degree - Business Management, Communication, Project Management
BUNKER HILL COMMUNITY COLLEGE
Boston03.2020
Skills
- Operations Management
- Compliance & Risk Control
- Team Leadership
- Process Improvement
- Scheduling & Staffing
- Documentation & SOPs
- Vendor Coordination
- Audit Readiness
- Reporting & Analysis
- Microsoft Office Suite
- IT Support
- Administrative Coordination
- Confidential Information Handling
Certification
- Project Management Professional (PMP) Pmi.org Applied project coordination skills to streamline reporting and response protocols in security operations.
- Cybersecurity Certificate Google Foundations, Linux & SQL, Networks & Security, Risk Management
Timeline
Account Manager
NES at Fidelity Investments
12.2023 - Current
Security Supervisor – with IT Security Responsibilities
Securitas
08.2017 - 12.2023
Liberal Arts Degree - Business Management, Communication, Project Management
BUNKER HILL COMMUNITY COLLEGE