Nunticha Pribvai
Ashland,MA
Summary
Detail-oriented professional with experience in managing client interactions and optimizing appointment scheduling. Known for implementing feedback processes to elevate service quality and enhance overall guest experiences in spa environments.
Overview
8
8
years of professional experience
Work History
Spa Receptionist
Thai House Massage
Brookline, MA
11.2025 - Current
- Managed appointment scheduling and ensured optimal client flow for seamless service delivery.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of reception area, enhancing overall guest experience.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Processed payments efficiently, ensuring accuracy in transactions and record-keeping.
- Coordinated with therapists to confirm treatment availability and tailor services to client needs.
- Implemented feedback collection processes to improve service quality and client satisfaction levels.
- Developed promotional materials to enhance marketing efforts and attract new clientele.
Restaurant Manager
Nawiya INC
Boston, MA
11.2017 - 08.2025
- Developed staff training programs to enhance customer service skills and operational efficiency.
- Implemented inventory management systems to reduce waste and optimize supply chain processes.
- Analyzed customer feedback to drive menu improvements and enhance dining experiences.
- Led team meetings to foster communication, collaboration, and employee engagement initiatives.
- Managed budgeting and financial reporting to achieve cost control and maximize profitability.
- Established strategic marketing campaigns that increased brand visibility and attracted new customers.
- Collaborated with chefs to design seasonal menus reflecting current culinary trends and customer preferences.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
License Massage Therapist - Therapeutic Massage And Holistic Massage Training
Spa Tech Intituit
Westborough, MA06.2026
Master of Science - Project Management
Northeastern University
Boston, MA2013
Skills
- Appointment scheduling
- Strong organization
- Telephone support
- Patience and composure
Languages
English
Professional Working
Timeline
Spa Receptionist
Thai House Massage
11.2025 - Current
Restaurant Manager
Nawiya INC
11.2017 - 08.2025
License Massage Therapist - Therapeutic Massage And Holistic Massage Training
Spa Tech Intituit
Master of Science - Project Management
Northeastern University