Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nurshat Jahan Nishi

Queens,NY

Summary

I have work experience of five years in Banking and Insurance , also Retail and Gaming sector. I am hard working, very Communicative , Detail- oriented, and versatile. I am passionate about my work and I know how to get the job done properly.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Entain Group Ltd.
01.2022 - 09.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.



Team Leader Manager

Starbucks
01.2021 - 12.2021
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.

Administrative Coordinator

British American Tobacco
09.2019 - 12.2020
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.


Administration Officer

Sonar Bangla Insurance Ltd, Bangladesh
02.2018 - 08.2019
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Maintained personnel records and updated internal databases to support document management.

Probationary Officer

South East Bank Ltd, Bangladesh
10.2017 - 01.2018
  • Completed reports on behalf of court and associated legal entities.
  • Maintained compliance with all legal statutes, policies and procedures.
  • Conducted investigations into violations and other allegations.
  • Coordinated community and job placement resources.

Education

Master of Science - International Business And Management

University Of Portsmouth
London, United Kingdom
05.2022

Skills

  • Behavioral Counseling
  • Public Speaking
  • Complaint Resolution
  • Sales Promotion
  • Employee Scheduling
  • Cost Reduction and Budgeting
  • Time Management & Team Collaboration

Languages

Bengali
Native or Bilingual
English
Full Professional

Timeline

Customer Service Manager

Entain Group Ltd.
01.2022 - 09.2023

Team Leader Manager

Starbucks
01.2021 - 12.2021

Administrative Coordinator

British American Tobacco
09.2019 - 12.2020

Administration Officer

Sonar Bangla Insurance Ltd, Bangladesh
02.2018 - 08.2019

Probationary Officer

South East Bank Ltd, Bangladesh
10.2017 - 01.2018

Master of Science - International Business And Management

University Of Portsmouth

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Nurshat Jahan Nishi