NUSHRAT CHOWDHURY
Brooklyn
Summary
A highly motivated and adaptable professional with over 3 years of experience in patient access and financial services, specializing in multi-tasking, patient interaction, and insurance verification. Skilled at maintaining accurate data, delivering exceptional customer service, and working collaboratively with healthcare teams in fast-paced environments. Currently seeking to relocate to New York City to leverage my skills in a new role that will allow me to grow both personally and professionally.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
St. Joseph Health
Wayne
06.2022 - Current
- Managed registration processes for emergency department patients, ensuring accurate demographic data and comprehensive insurance verification.
- Collected copays and processed payments while informing patients of financial obligations.
- Provided customer service at information desk by greeting patients, answering inquiries, and issuing visitor passes.
- Obtained patient consents and coordinated with medical teams to facilitate smooth admissions and discharges.
- Handled high-volume tasks with emphasis on patient care and satisfaction.
- Consistently met and exceeded service and accuracy goals in fast-paced environment.
Education
High School Diploma -
MANCHESTER REGIONAL HIGH SCHOOL
Haledon, NJ06-2020
Skills
- Patient access and registration
- Insurance verification
- Financial counseling and copay collection
- Customer service excellence
- Data entry and records management
- Communication skills
- Adaptability in high-pressure environments
- Team collaboration
- Conflict resolution and problem solving
- Bilingual (English, Bengali)
Languages
English
Professional
Bengali
Professional
RELEVANT EXPERIENCE & VOLUNTEER WORK
- Volunteer at Local Health Clinics: Provided administrative support, scheduled patient appointments, and assisted with basic patient inquiries.
- Medical Assistant Internship: Assisted with patient intake, managed records, and helped physicians with daily administrative tasks.
ADDITIONAL INFORMATION
- Relocation Status: Actively seeking to relocate to New York City to be closer to family and career opportunities.
- References:
Jenette Ramadan (Supervisor) | Phone: (973) 980-1161
Michelle Chapel (Co-worker) | Phone: (862) 279-2267
Timeline
Patient Access Representative
St. Joseph Health
06.2022 - Current
High School Diploma -
MANCHESTER REGIONAL HIGH SCHOOL
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