Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Nushrat Sharmin

Walmart
Euless
3
Languages
5
years of professional experience

Dynamic customer service professional with a proven track record at Walmart, excelling in resolving complex issues and enhancing customer satisfaction. Skilled in data entry and critical thinking, I maintain high accuracy in records management, ensuring seamless operations and effective communication across departments. Committed to delivering exceptional service and support.

Work History

Customer Service Representative

4 Years 7 Months
Walmart | 01.2021 - 08.2025
  • Assisted customers with product questions, store navigation, and service desk requests.
  • Processed returns, exchanges, and refunds according to store policy.
  • Resolved billing, payment, and order issues using point-of-sale systems.
  • Communicated with departments to locate merchandise and complete customer requests.

Data Entry Clerk

1 Year 1 Month
Chic Vintage | 10.2020 - 11.2021
  • Entered customer and inventory data with high accuracy across ERP and spreadsheet systems.
  • Verified source documents and corrected discrepancies before records reached downstream teams.
  • Maintained organized digital filing systems for invoices, orders, and vendor documents.
  • Updated product and customer records promptly to support daily operations and reporting.
  • Entered product, inventory, and customer records with high accuracy across database systems.
  • Verified source documents to correct inconsistencies and maintain clean data files.
  • Completed data entry tasks with accuracy and efficiency.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Education

Phlebotomy - Medical

Medical Carrier Center | Hurst, TX | 12-2026

BBA - Finance

NUB | Bangladesh | 07-2012

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Microsoft Excel
Customer satisfaction measurement
Client relations
Call center operations
Scheduling
Follow-up skills
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Team development
Documentation
Customer relationship management (CRM)
Prioritization
Product sales

Languages

English
Professional Working
Hindi
Full Professional
Bengali
Native or Bilingual

Timeline

Customer Service Representative

Walmart
01.2021 - 08.2025Read More

Data Entry Clerk

Chic Vintage
10.2020 - 11.2021Read More

Medical Carrier Center

Phlebotomy from Medical
Read More

NUB

BBA from Finance
Read More
Nushrat Sharmin