Horn High School
3300 E Cartwright Mesquite Tx 75149
Nussly Portillo
Leasing Agent ,Resident services Coordinator and Asst manager
Dallas,TX
Summary
Dynamic Leasing Consultant with a proven track record at Devonshire, excelling in customer service and application processing. Expertly facilitated seamless move-ins and enhanced tenant satisfaction through clear communication and effective coordination with maintenance teams. Skilled in lease writing and building rapport, ensuring a positive experience for prospective residents.
Education
Midwestern State University
Wichita Falls, TXColorado Technical University
Colorado Springs, COOverview
2
2
years of professional experience
1
1
Resident Service Coordinator
Work History
Leasing Agent
The Doral Montfort
06.2023 - 01.2024
- Facilitated property tours, showcasing amenities and addressing prospective tenant inquiries.
- Processed tenant applications, ensuring compliance with leasing policies and regulations.
- Managed lease agreements, coordinating signatures and documentation for new tenants.
- Conducted market research to assess rental pricing and remain competitive within the area.
Leasing Consultant
Devonshire
03.2024 - 04.2025
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Greeted clients, showed apartments, and prepared leases.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Verified tenant incomes and other information before accepting lease applications.
Asst manager
Rise Gateway
06.2025 - 08.2025
- Coordinated team schedules to enhance operational efficiency and meet project deadlines.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Assisted in training new staff members on company policies and best practices.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Resident Services Coordinator
AVA Apartments
09.2025 - Current
- Coordinated resident services and support programs to enhance community engagement and satisfaction.
- Implemented processes for efficient scheduling of activities and events, improving participation rates.
- Assisted residents with resource navigation, ensuring access to essential services and information.
- Developed communication materials to promote programs, increasing awareness among residents.
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Leasing and sales
- Phone and email etiquette
- Application processing
- Telephone and email etiquette
- Sales techniques
- Property tours
- Clear communication
- Lease renewals
- Leasing terms and specifications
- Lease writing
Languages
Spanish , English
Native or Bilingual
Work Preference
Work Type
Full TimeAccomplishments
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Resident Services Coordinator
AVA Apartments
09.2025 - Current
Asst manager
Rise Gateway
06.2025 - 08.2025
Leasing Consultant
Devonshire
03.2024 - 04.2025
Leasing Agent
The Doral Montfort
06.2023 - 01.2024
Horn High School
Midwestern State University
Colorado Technical University