Nuvia Cuartas
Casper,WY
Summary
Dynamic assistant manager with a proven track record in customer service, team leadership, and problem-solving. Expertise in decision-making and operational efficiency, driving customer satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
The Curly Wolf Den
04.2021 - Current
- Managed daily operations to ensure efficient customer satisfaction.
- Trained and mentored staff on best practices and operational procedures.
- Developed scheduling systems to optimize workforce allocation and reduce labor costs.
- Implemented inventory management techniques to maintain stock levels and minimize waste.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Kohl's Department Stores, Inc
09.2025 - 01.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately and efficiently at point-of-sale terminals.
- Maintained merchandise presentation standards, ensuring an appealing store environment.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Education
Associate of Science - Criminal Justice
Casper College
Casper, WY05-2027
High School Diploma -
Kelly Walsh High School
Casper, WY05-2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Goal setting
- Workload management
Timeline
Sales Associate
Kohl's Department Stores, Inc
09.2025 - 01.2026
Assistant Manager
The Curly Wolf Den
04.2021 - Current
Associate of Science - Criminal Justice
Casper College
High School Diploma -
Kelly Walsh High School