Nya Bohanon
Mechanicsville,VA
Summary
Dynamic and dedicated professional with extensive experience at Ginger Red Asian Bistro, excelling in customer service and guest engagement. Proven ability to enhance customer satisfaction through effective conflict management and upselling techniques. Recognized for maintaining cleanliness and fostering strong guest relations, contributing to a welcoming dining atmosphere.
Experienced with providing attentive and personalized service to guests in a bustling restaurant setting. Utilizes strong multitasking abilities to manage tables and deliver prompt service. Track record of maintaining a welcoming atmosphere and addressing guest needs efficiently. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
Ginger Red Asian Bistro
08.2022 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Caller Assistant
Ginger Red Asian Bistro
09.2021 - Current
- Efficiently tracked all call-related information within Toast and Doordash systems, ensuring accurate data entry for future reference and analysis purposes.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
- Effectively navigated multiple computer systems simultaneously to access relevant customer information during calls.
- Maintained comprehensive knowledge of products and services offered, enabling accurate responses to customer inquiries.
Restaurant Hostess
Ginger Red Asian Bistro
06.2020 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
High School Diploma -
Mechanicsville High School
Mechanicsville, VA06-2023
Skills
- Customer service
- Memory retention
- Cleanliness
- Upselling techniques
- Service quality
- Guest engagement
- Conflict management
- Courteous demeanor
- Guest relations
- Professional appearance
- Service prioritization
Timeline
Restaurant Waiter
Ginger Red Asian Bistro
08.2022 - Current
Caller Assistant
Ginger Red Asian Bistro
09.2021 - Current
Restaurant Hostess
Ginger Red Asian Bistro
06.2020 - Current
High School Diploma -
Mechanicsville High School
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