Nya Cole
Houston,TX
Summary
Highly reliable and experienced with proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
13
13
years of professional experience
Work History
Independent Contractor
Omni Interactions, Inc
08.2020 - Current
- Working with varieties of clients using specialized skills to service needs of each business or individual
- Managed over 50 customer calls per day.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Service Representative
ADT Security
07.2018 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Intuit
01.2015 - 08.2018
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cashier Team Lead
Chic-Fil-A
03.2011 - 06.2013
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Processed both cash and card purchases and returns.
Education
Associate of Business Administration - Business Administration
Texas A&M University - Central Texas
Killeen, TX05.2018
High School Diploma -
George Bush High School
Richmond, TX05.2013
Skills
- Safety Compliance
- Time management
- Upselling
- Customer Service
- Teamwork
- Communication
- Leadership
- Problem Solving
- Organization
Timeline
Independent Contractor
Omni Interactions, Inc
08.2020 - Current
Customer Service Representative
ADT Security
07.2018 - 07.2020
Customer Service Representative
Intuit
01.2015 - 08.2018
Cashier Team Lead
Chic-Fil-A
03.2011 - 06.2013
Associate of Business Administration - Business Administration
Texas A&M University - Central Texas
High School Diploma -
George Bush High School
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