Nya Hereford
Summit,IL
Summary
Driven professional with a proven track record at Thorntons Gas Station, excelling in customer service and financial transactions. Enhanced guest satisfaction and loyalty through exceptional service and efficient complaint resolution. Skilled in fostering positive work environments and mentoring staff, demonstrating both strong leadership and clear communication abilities.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
Thorntons Gas Station
5900 South Harlem
04.2024 - 07.2024
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Seasonal employee looking for a more stabile work environment.
Assistant Manager
Dollar General
Burbank, IL
02.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
High School Diploma -
Argo Community High School
Summit, IL05.2020
Skills
- Customer Service
- Guest accommodations
- Detail Oriented
- Flexible Schedule
- Payment Processing
- Financial Transactions
- Issue Resolution
- Complaint Handling
- Documentation And Reporting
- Clear Communication
- Training and mentoring
- Vendor interaction
Timeline
Guest Service Representative
Thorntons Gas Station
04.2024 - 07.2024
Assistant Manager
Dollar General
02.2023 - 01.2024
High School Diploma -
Argo Community High School