Nya Jones
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Lakeside Beach Patio and Grill. Proven ability to enhance guest experiences through effective communication and order accuracy, while managing high-volume dining environments. Committed to maintaining cleanliness standards and fostering guest relations.
Work History
Server
3 Years 3 Months- Provided customer support in high-volume dining setting.
- Assisted with customer seating arrangements.
- Performed table cleaning and bussing duties.
- Took customer orders and delivered them promptly.
- Served drink orders directly to tables.
- Processed customer transactions at checkout.
- Managed a maximum two-hour wait while maintaining a fast pace.
- Communicated effectively with kitchen staff, hosts, and bar personnel.
- Quickly adapted to Square POS system and learned new software efficiently.
- Rapidly memorized menu items and specials.
Hostess/front Counter
3 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover during peak hours.
- Coordinated with kitchen staff to communicate guest needs effectively.
- Assisted in training new host staff on operational procedures.
Childcare Provider
8 Months- Supervised daily activities to promote safety and engagement for children aged 0-5.
- Assisted in creating and executing lesson plans tailored to enhance cognitive and social development.
- Cultivated strong relationships with families by providing consistent updates on child progress and activities.
- Maintained organized and safe play areas to encourage exploration and learning.
- Changed clothes and diapers as needed.
- Managed meal times, including breakfast, lunch, and snacks.
- Oversaw nap times to ensure restful breaks.
- Documented daily logs for parents to keep them informed.
Housekeeper
2 Months- Maintained cleanliness and organization in guest rooms and public areas to enhance guest experience.
- Implemented efficient cleaning routines, ensuring adherence to hotel standards and protocols.
- Collaborated with team members to optimize workflow and reduce turnaround times for room readiness.
- Conducted thorough inspections of assigned areas to identify maintenance needs and report issues promptly.
Education
High School Diploma
Skills
Certification
• rbs
• safeserve
it is for california
Accomplishments
At Lakeside Beach Patio & Grill, I consistently delivered exceptional customer service, earning over 25 five-star Google reviews from guests who recognized my friendly attitude, professionalism, and attention to detail. I built strong relationships with customers by creating a welcoming dining experience, handling concerns efficiently, and ensuring every guest felt valued. My commitment to excellent service contributed to the restaurant’s positive reputation and encouraged repeat business through outstanding hospitality.