Nya Lowe
Boynton Beach,Florida
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Marketing and Technology Coordinator
Cozmo Health Insurance
Hollywood, FL
02.2024 - Current
- Configure devices, set up computers and update software.
- Install new hardware and oversee maintenance of existing hardware to provide support for users.
- Edit drafts for app and website content to enhance clarity, engagement, and user experience
- Efficiently communicate with diverse team members across global time zones, including Egypt and India, ensuring seamless collaboration and project continuity
- Monitor helpdesk ticketing system to track technology-related issues, prioritizing tasks based on urgency and impact on business operations.
- Assist in conducting technology audits for compliance purposes
Customer Service Representative
Expedited Passports and Visas
05.2023 - 01.2024
- Promptly resolved customer complaints and issues, achieving high levels of customer satisfaction
- Maintained knowledge of travel advisories, passport regulations, and procedural changes
- Responded to customer inquiries via phone, email, and chat, offering guidance on expedited passport applications, fees, and required documentation
- Performed quality control checks on documents sent to the State Department, ensuring accuracy and compliance
- Reviewed monthly invoices to verify correct charges from vendors, maintaining financial accuracy
Childcare Provider
Seide Family
06.2019 - 01.2024
- Provided care for three children (ages 4, 11, and 14), ensuring their safety, emotional well-being, and development
- Managed daily transportation to school, soccer, dance classes, doctor appointments, and various extracurricular activities, maintaining a punctual and reliable schedule
- Communicated regularly with parents regarding children's progress, schedules, and any concerns, ensuring a collaborative approach to childcare and household management
Executive Marketing Assistant
Alice Black Media
10.2022 - 05.2023
- Collaborated with team members in marketing campaigns for high-profile clients, including Dad Grass, Nomads Swim, and Flavor Gum
- Conducted data analysis and collection to optimize ad performance and campaign strategies
- Maintained communication with clients, providing regular updates on project status and progress
- Managed the company’s Instagram account, engaging with consumers to build brand loyalty and enhance online presence
Education
Bachelor of Business in Marketing -
Florida Atlantic University
08.2025
Skills
- Equipment Setup
- Inventory Coordination
- Mobile Application Development
- Campaign Management
- Editing and proofreading
- Microsoft Office
Coursework
- Marketing Management
- Consumer Behavior
- Services Marketing
Timeline
Marketing and Technology Coordinator
Cozmo Health Insurance
02.2024 - Current
Customer Service Representative
Expedited Passports and Visas
05.2023 - 01.2024
Executive Marketing Assistant
Alice Black Media
10.2022 - 05.2023
Childcare Provider
Seide Family
06.2019 - 01.2024
Bachelor of Business in Marketing -
Florida Atlantic University