Nya Sherman
nyasherman1@gmail.com,NY
Summary
Proven hospitality professional with a track record of enhancing guest experiences at PF Changs Restaurant. Excelled in multitasking and customer service, significantly improving service efficiency. Skilled in cash handling and mentoring staff, demonstrating a strong work ethic and exceptional customer engagement. Achieved seamless event coordination and complaint resolution, showcasing leadership and hospitality expertise.
Overview
1
1
year of professional experience
Work History
Server
PF Changs Restaurant
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Head Hostess
Applebee's Grill + Bar
01.2024 - 10.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
Education
Associate of Science - Nursing
Mesa Community College
San Diego, CA05-2026
Associate of Science - Nursing
Finger Lakes Community College
Canandaigua, NY05-2025
High School Diploma -
Victor Senior Highschool
Victor New York06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
PF Changs Restaurant
09.2024 - Current
Head Hostess
Applebee's Grill + Bar
01.2024 - 10.2024
Associate of Science - Nursing
Mesa Community College
Associate of Science - Nursing
Finger Lakes Community College
High School Diploma -
Victor Senior Highschool
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