Nya Wilkins
Amazon
Harvey,IL
9
years of professional experience
Dynamic professional with a proven track record at Amazon, excelling in inventory management and operational training. Recognized for enhancing customer satisfaction through effective problem-solving and relationship building. Strong leadership and attention to detail skills, ensuring compliance with safety standards while optimizing logistical operations. Committed to performance improvement and exceptional service delivery.
Work History
Associate
4 Years 8 Months- Managed inventory, ensuring accurate stock levels and organization.
- Operated moving equipment safely while adhering to company policies.
- Provided training on operational procedures to new team members.
- Maintained cleanliness and safety standards throughout the facility.
- Supported logistical operations by coordinating truck returns and inspections.
Associate
8 Months- Assisted customers with rental transactions and inquiries, ensuring excellent service and support.
- Maintained accurate inventory records, tracking equipment availability and condition.
- Supported team in organizing storage units, optimizing space and accessibility for clients.
- Collaborated with colleagues to ensure compliance with safety protocols during operations.
- Handled cash transactions accurately, balancing registers at the end of shifts.
- Implemented cleanliness standards by conducting regular inspections of facilities and equipment.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
Crew Member
3 Years 2 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, ensuring accurate transactions and maintaining cash drawer balance.
- Prepared food items according to strict safety and quality standards, adhering to health regulations.
- Collaborated with team members to maintain cleanliness and organization in work areas during peak hours.
Education
High School Diploma
Skills
Customer service
Time management
Attention to detail
Computer skills
Leadership qualities
Workplace safety
Customer interaction
Decision-making
Complex Problem-solving
Relationship building
Courteous and professional
Flexible schedule
Oral communication
Work Planning and Prioritization
Client engagement
Performance improvement
Timeline
Associate
Amazon
12.2020 - 08.2025Read More
Associate
Uhaul Moving And Storage
10.2019 - 06.2020Read More
Crew Member
Taco Bell
08.2016 - 10.2019Read More
Hillcrest
High School Diploma
Read More