Hi, I’m
Nyabima Choat
Omaha,NE
Summary
To seek and maintain full-time position, that offers professional challenges, that utilizes interpersonal skills, excellent time management and problem-solving skills.
Overview
2
years of professional experience
Work History
Walgreens 2605 S 171st St
Customer Service Associate
12.2023 - 01.2024
Job overview
- Actively listened to customers , handled concerns quickly and escalated major issues to supervisor.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces .
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Hyvee3410 N 156th St
Checker
09.2023 - 12.2023
Job overview
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
Taco Bell17130 Evans St
Assistant Manager
11.2022 - 08.2023
Job overview
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Established team priorities , maintained schedules and monitored performance.
Dial America9840 M St
Customer Service Call Center Agent
02.2022 - 08.2022
Job overview
- Developed strong rapport with customers by attentively addressing their needs and fostering a positive service experience.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues , analyzed information and provided solutions to problems.
- Reduced average call handling time through active listening , empathy , and effective problem-solving skills.
Education
Bellevue East Sr High SchoolBellevue, NE
GED
05.2021
Skills
- Assertiveness
- Order and Refund Processing
- Team Development
- Verbal and written communication
- Attention to Details
- Computer Skills
Accomplishments
One of my accomplishments are building my own successful makeup business. It's been my dream to do so, as an Artist that I am, I still do want to complete my goals while experiencing new skills within Jobs that provide those skills.
Timeline
Customer Service Associate
Walgreens
12.2023 - 01.2024
Checker
Hyvee
09.2023 - 12.2023
Assistant Manager
Taco Bell
11.2022 - 08.2023
Customer Service Call Center Agent
Dial America
02.2022 - 08.2022
Bellevue East Sr High School
GED