Nyah A. Schuler
Philadelphia,PA
Summary
Dedicated and customer-focused professional with over ten years of experience delivering exceptional service in fast-paced environments. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. Adept at utilizing various communication channels, including phone and email, to provide top-tier support. Strong problem-solving abilities, attention to detail, and the ability to multitask while maintaining a high level of professionalism.
Overview
12
12
years of professional experience
Work History
Team Supervisor
Wawa
Philadelphia, PA
08.2022 - 11.2024
- Supervised daily store operations to ensure efficiency and customer satisfaction
- Assisted in training, coaching, and mentoring team members to enhance performance
- Managed cash handling, deposits, and register balancing to maintain financial accuracy
- Oversaw food preparation and inventory management to meet company standards
- Ensured compliance with safety, sanitation, and company policies
- Resolved customer complaints and concerns in a professional and timely manner
Security Service Host
Walmart
Springfield, PA
05.2019 - 07.2022
- Greeted customers upon entry and exit to ensure a welcoming shopping experience
- Monitored store entrances and exits to prevent theft and suspicious activity
- Checked customer receipts to verify purchases and reduce loss prevention risks
- Provided assistance and directions to customers as needed
- Communicated with store management and security personnel regarding potential security concerns
- Ensured compliance with store policies and safety procedures
Hostess
TGI Friday's
Philadelphia, PA
04.2013 - 03.2019
- Greeted guests warmly and escorted them to their tables
- Managed reservations and maintained an organized seating chart
- Communicated wait times to guests and provided updates as needed
- Assisted in coordinating large parties and special events
- Answered phone calls and assisted customers with inquiries
- Maintained cleanliness and organization of the front entrance and waiting area
Education
GED -
03.2025
Skills
- Conflict Resolution
- Customer Service
- Team Collaboration
- Self-Discipline
- Time Management
- Attention to Detail
- Communication
- Active listening
- Adaptability
Timeline
Team Supervisor
Wawa
08.2022 - 11.2024
Security Service Host
Walmart
05.2019 - 07.2022
Hostess
TGI Friday's
04.2013 - 03.2019