Summary
Overview
Work History
Education
Skills
Timeline
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Nyah Hughes

Jacksonville,FL

Summary

Dynamic professional with a proven track record at Jako Enterprises, excelling in customer service and problem-solving. Adept at enhancing operational efficiency and fostering positive relationships, I leverage behavioral management skills to support team success and improve patient care outcomes. Committed to delivering exceptional customer experiences and driving performance improvements.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Jako Enterprises- Snipes
12.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Mental Health Technician

River Point Behavioral Health
02.2023 - 06.2024
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.

Home Health Aide

Home Watch Caregivers
08.2021 - 12.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.

Customer Service Dispatcher

Spirit Logistics
10.2019 - 08.2021
  • Maximized resource utilization by skillfully assigning tasks based on technician capabilities and availability.
  • Increased overall dispatcher accuracy by implementing a thorough quality control system for all executed tasks.
  • Assisted in achieving company-wide performance goals through diligent dispatching efforts.
  • Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
  • Reduced response times by effectively coordinating service routes for optimal efficiency.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.

Education

General Studies

Camden County Higschool
Jacksonville, FL
05-2019

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Behavioral management
  • Behavior observation
  • Suicide prevention
  • Patient care
  • First aid and safety
  • Follow-up skills
  • Dispute resolution
  • Customer education

Timeline

Mental Health Technician

River Point Behavioral Health
02.2023 - 06.2024

Assistant Store Manager

Jako Enterprises- Snipes
12.2022 - Current

Home Health Aide

Home Watch Caregivers
08.2021 - 12.2022

Customer Service Dispatcher

Spirit Logistics
10.2019 - 08.2021

General Studies

Camden County Higschool

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Nyah Hughes