Nyah Jones
Chesapeake,VA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Experience with Dental Assisting with background in dental practice management. Offers expertise in sterilization procedures, infection control and oral health care.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist/Dental Assistant
Super Smiles 4 Kids
Portsmouth, VA
01.2022 - 06.2024
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
Sales Representative
IKEA
Virginia Beach, VA
11.2020 - 01.2022
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Built rapport with clients by providing quality customer service and problem solving
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Established personal connections with customers, exceeding customer service expectations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Trained and mentored new sales representatives.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Dental Hygiene -
Virginia Peninsula Community College
Willamsburg, VAAdvanced Studies Diploma -
Deep Creek High School
Chesapeake, VA06.2019
Skills
- Customer service
- Communication skills
- Computer literacy
- Front Desk
- Equipment Sterilization
- Dental impressions
- Time Management
- Claims Handling
Timeline
Front Desk Receptionist/Dental Assistant
Super Smiles 4 Kids
01.2022 - 06.2024
Sales Representative
IKEA
11.2020 - 01.2022
Dental Hygiene -
Virginia Peninsula Community College
Advanced Studies Diploma -
Deep Creek High School