Nyah Jones
Brooklyn,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Waitress/Head Bartender
Applebee's
Brooklyn, NY
03.2015 - 05.2022
- Assisted other wait staff members in times of heavy customer traffic.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Organized take-out orders efficiently according to customer requests.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
- Provided accurate change for cash transactions using a cash register system.
- Communicated daily specials to customers.
Event Marketing Specialist
Fashion Rock
Brooklyn, NY
02.2013 - 06.2018
- Collaborated with sales teams to develop lead generation strategies across multiple channels.
- Developed marketing strategies for existing products, services and new product launches.
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Analyzed consumer behavior and market trends to create effective marketing campaigns.
- Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.
Hair Salon Assistant
Dynasty's Hair Salon
Brooklyn, NY
07.2012 - 05.2018
- Shampooed, conditioned and blow dried clients' hair.
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
- Called clients to confirm upcoming appointments.
- Cleaned, maintained and sterilized tools.
- Styled hair for large events such as annual fashion shows and special hair expos.
- Cut, colored and styled clients' hair with precision and expertise.
- Assessed customer needs and gave advice about hair style and color options.
- Cleaned and maintained the entire salon.
Education
GED - Hotel hospitality, Restaurant and Hospitality Operations, Hotel Management and Hospitality Management, Hospitality Management
Philadelphia Job Corp
Philadelphia, PA01-2003
Some College (No Degree) - Medical Assistant, Advanced Anatomy And Physiology
Asa Institute
Brooklyn, NYSkills
- Committed team player
- Courteous, professional demeanor
- High energy
- Guest relations professional
- Flexible schedule capability
- Quick problem solver
- Organized and efficient server
- Customer service
Timeline
Waitress/Head Bartender
Applebee's
03.2015 - 05.2022
Event Marketing Specialist
Fashion Rock
02.2013 - 06.2018
Hair Salon Assistant
Dynasty's Hair Salon
07.2012 - 05.2018
GED - Hotel hospitality, Restaurant and Hospitality Operations, Hotel Management and Hospitality Management, Hospitality Management
Philadelphia Job Corp
Some College (No Degree) - Medical Assistant, Advanced Anatomy And Physiology
Asa Institute