Tony Bustamante
Phoenix,AZ
Summary
Mixologist with progressive experience in high-volume craft beverage programs across diverse, fast-paced hospitality, restaurant, and nightlife venues. Skilled in directing bar and front-of-house operations, optimizing workflow efficiently, and curating elevated guest interactions. Proven ability to lead teams, deliver outstanding service, and maintain high standards.
Overview
2027
2027
years of professional experience
Work History
Head Bartender / Supervisor
Zinqué
Scottsdale, AZ
04.2022 - Current
- High-Volume Execution: Manage high-volume mixology with speed and accuracy, restructured cocktails, batching, and prep protocols for high efficiency, drink quality, and workspace organization during regular hours, peak shifts, and special events.
- Team Leadership: Train and mentor bartenders on company standard presentation, build on top of current skill set, drink builds and recipes, batching, advanced mixing techniques, garnish and prep, upselling strategies, and sanitation protocols to elevate team performance.
- Bar operations: Oversee bar operations and floor flow, revamping standard operating procedures to maintain high-quality beverage preparation and efficient service across the venue.
- Guest cultivation: Built deep guest rapport, engaging in personalized conversation, sharing insights on cocktail builds, establishment history, and guest preferences to cultivate a loyal base of repeat patrons.
- FOH oversight: Supervise front-of-house operations, including opening/closing procedures, bar inventory, event planning, generating sales reports, balancing tills, and scheduling to meet volume needs.
Head Bartender
Farm And Craft
Scottsdale, AZ
Apr 2018 - 12.2021
- Managed high-volume bar operations and customer service execution providing speed and quality control.
- Added skill set to mixology with farm-fresh seasonal ingredients while maintaining complete knowledge of the menu, cocktails, and daily specials.
- Assisted in training staff on bar practices, customer service standards, and productivity strategies, while setting up incoming bartenders for success by stocking and prepping shifts.
- Assisted with handling money, balancing tills, processing credit card batches, and monitoring bar inventory.
- Enthusiastically described food and drinks to guests, addressing concerns and utilizing persuasive techniques to turn them into paying satisfied customers.
- Waited on customers throughout the bar and bar area while maintaining orders from waitstaff and service well, pouring and crafting drinks using company standard.
Head Bartender / Promoter
International Boutique Nightclub
Scottsdale, AZ
Apr 2015 - Apr 2018
- Maintained the highest bar sale percentage by waiting on countless customers throughout the bar, up selling premium spirits and champagne, efficiently executing high-volume mixology across the venue.
- Assisted with training staff on bar practices, customer service standards, and productivity strategies while maintaining full knowledge of beverage lists and promotions.
- Drove venue revenue through guest lists, ticket sales, social media marketing, and booking high-value tables and VIP bottle service.
- Worked with designers and production staff to create brand-specific marketing, artist bookings, and maintained extensive knowledge of competitors to turn prospects into loyal clients.
- Assisted nightly financials and bar operations by balancing tills, processing credit card batches, closing cashier reports, and auditing inventory to notify superiors of ordering needs.
Bar Manager
Rickys Tacos and Beer
Scottsdale , AZ
2 2014 - 3 2015
- Assisted with creating effective employee schedules that maintained floor coverage during peak times while minimizing labor costs.
- Trained staff on bar practices, customer service standards, and productivity strategies to build a high-performing team.
- Developed unique events, special promotions, and production hours to drive venue sales and attract new guests.
- Managed nightly venue financials and logistics by handling money, balancing till, processing credit card batches, closing out cash registers, and auditing inventory to place supply orders.
- Delivered a high level of hospitality by greeting guests professionally, enthusiastically describing the venue, and offerings during brand specific operating hours.
Promoter
Maya Day and Nightclub
Scottsdale, AZ
3 2013 - 2 2014
- Developed unique events, special promotions, guest lists, tickets sales, assisted artist bookings, and targeted social media marketing campaigns to drive venue sales.
- Hosted and secured high-volume table bookings and VIP bottle service while greeting guests in a professional manner to deliver a premium nightlife experience.
- Collaborated directly with designers and production staff to create high-quality, brand specific advertisements that maximized venue visibility.
- Maintained extensive knowledge of competitor offerings and market trends, utilizing persuasive techniques to turn prospects into loyal, repeat customers.
Promoter / Bartender
American Junkie
Scottsdale , AZ
Dec 2012 - Apr 2013
- Combined promotions and bartending to drive venue revenue, maintained high-volume service and greeted guests in a professional manner.
- Developed unique events, special promotions, guest lists, ticket sales, and targeted social media campaigns.
- Hosted and secured high-value table bookings and VIP bottle service while building strong guest relationships to secure future business.
- Collaborated with designers and production staff to create brand-specific advertisements based on extensive knowledge of competitor offerings.
Promoter / Bartender
Firehouse
Scottsdale, Tempe , AZ
4 2012 - 11 2012
- Combined promotions and bartending to drive venue revenue. Maintained high-volume service, and greet guests in a professional manner.
- Developed unique events, special promotions, guest lists, ticket sales, and targeted social media campaigns.
- Hosted and secured high-value bookings and VIP bottle service while building strong guest relationships to secure future business.
- Collaborated with designers and production staff to create brand-specific advertisements based on extensive knowledge of competitor offerings.
Busser, Runner
RA Sushi Bar Restaurant
Scottsdale, AZ
01.2012 - 07.2012
- Routinely supported other areas of restaurant as requested
- Set dining tables according to type of event and service standards
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Bussed and reset tables and kept dining room and work areas clean
- Maintained complete knowledge of restaurant menu, including daily specials
Education
Scottsdale Community College
Scottsdale, AZSkills
- Creative mixology
- Employee training and development
- Hospitality service expertise
- Engaging personality
- Responsible alcohol service
- Liquor, beer and wine knowledge
- Beverage preparation
- Bar terminology
- Attending multiple customers
- Handling difficult customers
- Thrives in fast-paced environment
- Up-selling capability
- Presentation skills
- Committed team player
- Highly reliable
- Social media marketing
Timeline
Head Bartender / Supervisor
Zinqué
04.2022 - Current
Busser, Runner
RA Sushi Bar Restaurant
01.2012 - 07.2012
Head Bartender
Farm And Craft
Apr 2018 - 12.2021
Head Bartender / Promoter
International Boutique Nightclub
Apr 2015 - Apr 2018
Bar Manager
Rickys Tacos and Beer
2 2014 - 3 2015
Promoter
Maya Day and Nightclub
3 2013 - 2 2014
Promoter / Bartender
American Junkie
Dec 2012 - Apr 2013
Promoter / Bartender
Firehouse
4 2012 - 11 2012
Scottsdale Community College