Nyah Medina
Manhattan
Summary
Friendly, dependable barista with over two years of experience preparing handcrafted espresso beverages, providing excellent customer service, and training new employees. Well informed on coffee production and quality. Thrives in fast paced environments, works well under pressure, and enjoys creating a welcoming experience for every customer.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Barista
Pips Cafe
06.2023 - Current
- Delivered fast, friendly customer service during peak hours to enhance customer experience.
- Prepare espresso beverages, coffee, tea, and specialty drinks.
- Trained new employees on customer service protocols and café operations to ensure consistent service quality.
- Managed opening and closing of café, ensuring cleanliness and accurate cash handling.
- Maintain cleanliness, organization, and food safety standards.
Lifeguard
Townsend Manor Inn
Greenport
06.2021 - 09.2025
- Monitored pool area to ensure guest safety and compliance with regulations.
- Enforced facility rules and provided assistance to guests as needed.
- Conducted regular safety checks of equipment and swimming areas.
- Administered first aid and CPR in emergency situations.
- Participated in ongoing training sessions to stay current on lifesaving techniques.
Bookseller
Burtons Bookstore
09.2023 - 01.2025
- Guided customers in making purchases and selecting suitable book recommendations.
- Operated the register and handled transactions.
- Assisted customers in selecting books and providing recommendations.
- Organized merchandise displays to enhance customer experience and accessibility.
- Processed transactions accurately using point-of-sale systems.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY 08.2025 - 07.2026
Skills
- Beverage preparation
- Order taking
- Coffee presentation
- POS system operation
- Product upselling
- Customer service
- Customer engagement
- Time management
- Workflow management
- Attention to detail
- New hire training
- Team collaboration
- Effective communication
- Conflict resolution
- Cleanliness
- Professional demeanor
- Adaptive and creative
Timeline
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
08.2025 - 07.2026
Bookseller
Burtons Bookstore
09.2023 - 01.2025
Barista
Pips Cafe
06.2023 - Current
Lifeguard
Townsend Manor Inn
06.2021 - 09.2025