Nyah Smiley
Lancaster,PA
Summary
Pool Supervisor at Eden Resort & Suites with a proven track record in enhancing customer satisfaction and simplifying operations. Skilled in water testing and incident reporting, I excel in creating a safe and welcoming environment while effectively managing staff and resources. Committed to delivering exceptional service and resolving guest concerns promptly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pool Supervisor
Eden Resort & Suites
04.2023 - 08.2024
- Dealt with guests hands on and made sure they had a seamless check in process.
- Managed staff, promoted efficient use of resources and maintaining optimal staffing levels.
- Streamlined daily operations by developing effective routines for the pool area, bathrooms, and equipment.
- Boosted customer satisfaction through timely resolution of complaints or concerns raised by guests.
Pool Attendant
Eden Resort & Suites
04.2022 - 09.2022
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Food Runner
El Serrano
12.2021 - 06.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
Front Desk Receptionist
Mountville Motor Sales In Columbia
05.2021 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cashier Helper
Aj's Surplus Grocery
01.2018 - 05.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
Education
Bachelor of Science - Public Relations
Southeastern University
Lakeland, FL04-2026
Skills
- Workplace safety
- Team player
- Multitasking
- Willingness to learn
- Customer service
- Punctual
Certification
- First Aid Certification - American Heart Association.
- CPR/AED for the Professional Rescuer - American Red Cross.
Timeline
Pool Supervisor
Eden Resort & Suites
04.2023 - 08.2024
Pool Attendant
Eden Resort & Suites
04.2022 - 09.2022
Food Runner
El Serrano
12.2021 - 06.2022
Front Desk Receptionist
Mountville Motor Sales In Columbia
05.2021 - 12.2021
Cashier Helper
Aj's Surplus Grocery
01.2018 - 05.2021
Bachelor of Science - Public Relations
Southeastern University
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