Nyahok Ruot
Dallas,TX
Summary
Detail-oriented professional with experience in legal support and administrative operations. Skilled in legal research, drafting, case management, and client communication. Recognized for strong organizational skills, reliability, and a proactive work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
First Command Financial Services
Anchorage, AK
02.2024 - Current
- Utilize Salesforce to manage client data, track communication touchpoints, and support lead generation initiatives.
- Calculate custom life insurance policy quotes tailored to client profiles and financial objectives.
- Facilitate the opening and administration of investment accounts, ensuring regulatory compliance and accurate documentation.
- Support financial advisors throughout the sales process by preparing materials, coordinating meetings, and assisting with ongoing account management.
- Administer trusts and estates with precision, overseeing asset distribution, beneficiary relations, and legal documentation while managing death claims with strict adherence to confidentiality, regulatory compliance, and coordination with legal and financial entities.
Paralegal - Immigration Law
Cascadia Cross-Border Law Group
Anchorage, AK
05.2023 - 11.2023
- Managed a diverse caseload exceeding 100 active immigration matters, including family-based petitions, waivers, and humanitarian applications.
- Drafted and reviewed legal documents such as affidavits, contracts, and case support letters with attention to legal accuracy and tone.
- Acted as a primary point of contact for clients and coordinated directly with agencies including USCIS, CBP, and the Department of State.
- Conducted case intakes, assembled evidentiary support, and maintained meticulous records using legal case management software.
- Collaborated with attorneys on case strategy and ensured timely submission of all filings and supporting documentation.
Customer Service Representative
Cornerstone Credit Services
Anchorage, AK
05.2022 - 09.2022
- Led the organization in outbound calls during tenure, consistently exceeding performance benchmarks.
- Successfully negotiated a $44,000 debt settlement in the second month of employment, exemplifying negotiation and client resolution skills.
- Managed account communications, resolved disputes, and arranged payment plans with professionalism and discretion.
- Maintained comprehensive documentation of account activity and adhered to compliance standards across all interactions.
Member Service Representative
Planet Fitness
Anchorage, Alaska
04.2021 - 08.2021
- Assessed member needs, ensuring satisfaction and retention.
- Managed calls for sign-ups and cancellations, enhancing service.
- Processed renewals, boosting continuity
Seasonal Book Seller
Barnes and Nobles
Anchorage, Alaska
10.2020 - 02.2021
- Demonstrated products features, capabilities, and benefits in order to secure sales.
- Identified customer needs and recommended appropriate products.
- Organized sales areas, ensuring an appealing and tidy environment
Front End Associate
Walmart
Anchorage, AK
04.2019 - 05.2020
- Provided product knowledge to customers as needed.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Processed returns and exchanges according to store policies.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati12.2025
Administration of Justice -
Santa Barbara City College
Santa Barbara05.2024
Skills
- Lead Generation
- Legal Writing
- Legal Research
- Workflow Optimization
- Attention to Detail
- Regulatory Compliance
- Cross-Functional Support
- Microsoft Office
- Document preparation
- Salesforce
- Clio
- Case management
- Litigation support
Certification
- Alaska Department of State - Notary Public Certificate
- American Immigration Lawyers Association - Paralegal Certificate
Leadership Experience
Women for Success Vice President - Santa Barbara City College, 02/01/22-05/01/23, Santa Barbara, CA
- Led and facilitated meetings, events, and initiatives focused on empowering women in education and the workforce.
- Coordinated with other executive members to create and implement community outreach programs.
- Managed and mentored members, providing guidance on personal and professional development.
- Assisted in organizing fundraising activities and events to support the club's mission and initiatives.
- Organized guest speaker sessions with professionals from notable organizations, including West Coast Financial, to provide students with valuable insights into financial planning and career development.
Timeline
Administrative Assistant
First Command Financial Services
02.2024 - Current
Paralegal - Immigration Law
Cascadia Cross-Border Law Group
05.2023 - 11.2023
Customer Service Representative
Cornerstone Credit Services
05.2022 - 09.2022
Member Service Representative
Planet Fitness
04.2021 - 08.2021
Seasonal Book Seller
Barnes and Nobles
10.2020 - 02.2021
Front End Associate
Walmart
04.2019 - 05.2020
Bachelor of Science - Criminal Justice
University of Cincinnati
Administration of Justice -
Santa Barbara City College