Nyahyul Duir
Tacoma,WA
Summary
Detail-oriented administrative and operations support professional with 5+ years of experience improving workflow efficiency, reporting accuracy, and team coordination in high-volume environments. Skilled in scheduling, documentation, and cross-functional support, with a strong ability to create systems that keep teams organized and running smoothly.
Overview
7
7
years of professional experience
Work History
Front Desk Agent/Shift Supervisor
Best Western Premier
04.2019 - Current
- Trained and onboarded the entire front-of-house team, including new hires and management staff, by developing step-by-step procedures that improved consistency and reduced errors.
- Created and maintained Excel spreadsheets for guest records, occupancy tracking, and financial data, enhancing reporting accuracy and data accessibility.
- Organized and streamlined guest documents, reservations, and billing records to ensure accuracy, confidentiality, and compliance with brand standards.
- Coordinated scheduling for front desk operations, ensuring full coverage across shifts while reducing overtime costs.
- Collaborated with management on administrative planning, contributing to improved efficiency and alignment across departments.
- Awarded Employee of the Year (2021) for outstanding leadership, organization, and guest satisfaction results.
Guest Service Agent
Hyatt
01.2025 - 08.2025
- Executed nightly audits across multiple revenue streams, ensuring 100% accuracy in financial reconciliation.
- Generated detailed daily revenue and occupancy reports, providing senior leadership with actionable insights to guide staffing and budgeting decisions.
- Strengthened compliance by identifying and correcting discrepancies, preventing losses and improving reporting accuracy by 15%.
- Delivered high-level guest support during overnight shifts, handling escalated issues and ensuring seamless operations without direct supervision.
Front Desk Agent
Marriott Tacoma
08.2023 - 02.2024
- Directed and mentored a team of 10+ front desk agents, resulting in a 15% increase in guest satisfaction scores and improved staff retention.
- Developed a shift handover documentation process that cut miscommunication errors by 40% and saved 30 minutes per shift.
- Oversaw payroll reports and daily financial balancing, consistently meeting corporate compliance standards.
Education
Some College -
DMACC/ Spokane Community Falls
Skills
- Schedule coordination
- File system organization
- Reconciliation and reporting skills
- Competent in using Microsoft Office Suite
- Efficiency enhancement
- Attention to detail in data management
- Customer relations management
- Team Leadership & Training
Accomplishments
- Supervised team of 5 staff members.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Assisted concierge with special projects, completing tasks ahead of schedule.
Timeline
Guest Service Agent
Hyatt
01.2025 - 08.2025
Front Desk Agent
Marriott Tacoma
08.2023 - 02.2024
Front Desk Agent/Shift Supervisor
Best Western Premier
04.2019 - Current
Some College -
DMACC/ Spokane Community Falls
Awards
- Employee of the Year- December 2021