Nyameka Harlan
Bowling Green,KY
Summary
Dynamic professional with a proven track record of achieving demanding revenue objectives through a competitive and focused approach. Recognized for exceptional communication skills and expertise in customer service, sales leadership, and document management, ensuring a seamless balance between client needs and organizational goals. Diligent attention to detail and unwavering ethics drive success in navigating regulatory requirements and security protocols. As a behavioral health expert, skilled in implementing effective behavior plans that foster client progress while thriving in collaborative, fast-paced environments through data-driven decision-making and strategic client engagement.
Overview
10
10
years of professional experience
Work History
Registered Behavior Technician
Adapt for Life
Bowling Green, KY
11.2023 - Current
- Implemented individualized behavior intervention plans to enhance client engagement and skill acquisition.
- Collaborated with multidisciplinary teams to ensure consistent delivery of therapeutic services.
- Conducted regular assessments to track client progress and adapt strategies as needed.
- Trained new staff on behavioral techniques and data collection methods to promote best practices.
- Cultivated and sustained positive relationships with clients and families to enhance trust and collaboration.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Carpet Salesman
Carpet Place
Bowling Green, KY
07.2021 - 10.2023
- Helped customers choose between different flooring types such as carpet, hardwood and laminate.
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
- Communicated pricing structures, payment methods, and delivery alternatives to enhance customer understanding.
- Conducted comprehensive pricing reviews to keep store prices current and aligned with market trends.
- Checked in with customers to determine satisfaction and respond to questions.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stayed up to date on store promotions, payment policies and security practices.
Night Manger
SUBWAY®Restaurants
Bowling Green, KY
01.2016 - 11.2021
- Provided timely and respectful responses to customer inquiries and complaints, ensuring a positive experience for patrons.
- Analyzed register counts alongside bank deposits to verify correct currency amounts and prevent discrepancies.
- Reduced labor costs by assessing and improving staff training, developing engagement programs and improving processes.
- Cross-trained in every store role to maximize operational knowledge.
- Managed staff scheduling, optimizing labor costs and coverage during peak hours.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction ratings.
Medical Assistant
Cumberland Foot And Ankle Center
Bowling Green, KY
10.2019 - 05.2020
- Performed preliminary physical tests to accurately record results in patient history summary.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education
Associate of Science - Health Sciences
South Central Kentucky Technical College
Bowling Green, KY12-2021
Skills
- Computer Proficiency and Microsoft Office
- Item Ticketing and Pricing
- Payment Processing
- Attention to Detail
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Staff Support
- Friendly and Helpful
- Basic Mathematics
- Applied behavior analysis
- Social skills development
Education and Training
other
Timeline
Registered Behavior Technician
Adapt for Life
11.2023 - Current
Carpet Salesman
Carpet Place
07.2021 - 10.2023
Medical Assistant
Cumberland Foot And Ankle Center
10.2019 - 05.2020
Night Manger
SUBWAY®Restaurants
01.2016 - 11.2021
Associate of Science - Health Sciences
South Central Kentucky Technical College