Nyamuoch Biel
Omaha ,NE
Summary
Dynamic professional with a proven track record in customer service and production efficiency, notably at Omaha Steaks International. Excelled in complaint resolution and time management, enhancing customer satisfaction and meeting tight deadlines. Skilled in Microsoft PowerPoint and adaptability, consistently achieving high client satisfaction rates and productivity goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
North End Teleservices
01.2024 - 12.2024
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Production Worker
Conagra Brands
04.2023 - 01.2024
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Made sure that products were produced on time and are of good quality.
Caregiver
Via Christe Assisted Living Community
06.2018 - 11.2022
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Customer Service Representative
Omaha Steaks International
11.2017 - 02.2020
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Burke High School
Omaha, NE05-2019
Skills
- Complaint resolution
- Scheduling
- Account updating
- Researching
- Credit card payment processing
- Microsoft PowerPoint
- Opening and closing accounts
- Customer relations
- Adaptability and flexibility
- Customer service
- Exchange coordination
- Service upselling
- Data collection
- Time management
- Professional telephone demeanor
Timeline
Customer Service Representative
North End Teleservices
01.2024 - 12.2024
Production Worker
Conagra Brands
04.2023 - 01.2024
Caregiver
Via Christe Assisted Living Community
06.2018 - 11.2022
Customer Service Representative
Omaha Steaks International
11.2017 - 02.2020
High School Diploma -
Burke High School
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