NYANHAIL KUANY
Franklin,USA
Summary
Experienced professional with a proven history in loan processing. Specializes in evaluating financial documents, ensuring compliance, and efficiently managing loan applications. Skilled at collaborating with teams to meet deadlines and deliver results. Recognized for reliability, adaptability, and a keen eye for detail. Possesses strong organizational skills and a customer-focused approach to achieving success in the industry.
Overview
11
11
years of professional experience
Work History
Logistics Dispatcher
World Class Distribution Inc.
02.2025 - Current
- Coordinated and scheduled the timely delivery of goods to customers, ensuring efficient logistics operations
- Maintained accurate records of inventory levels, tracking shipments and monitoring stock levels to prevent shortages or overstocking
- Resolved customer complaints regarding late or damaged shipments by investigating issues, providing solutions, and offering compensation when necessary
- Communicated effectively with drivers via radio or phone to provide instructions, updates on traffic conditions, and address any issues during transportation
- Coordinated with warehouse staff to ensure smooth loading/unloading processes at distribution centers or customer sites
Office Administrator/HVAC Dispatcher
Anchorage Plumbing & Heating
10.2023 - 11.2024
- Efficiently managed HVAC service calls, ensuring timely responses and accurate scheduling for technicians.
- Prioritized emergency calls and coordinated field technicians to address urgent customer needs.
- Maintained clear and effective communication between customers, technicians, and the office, ensuring high levels of satisfaction.
- Managed the scheduling system, optimized routes, and tracked service completion for accurate reporting.
- Responded to customer inquiries, providing updates on service appointments and troubleshooting advice when needed.
- Organized and streamlined office operations, including maintaining office supplies, managing schedules, and preparing reports.
- Handled client communication, including answering phone calls, responding to emails, and coordinating appointments.
- Managed data entry, filing systems, and office documentation to ensure smooth workflow and easy access to important information.
- Act as a liaison between management and staff, fostering positive communication and resolving any office-related issues.
Loan Processor
Global Credit Union
01.2021 - 08.2023
- Reviewed and verified loan applications and supporting documents to ensure compliance with regulatory and company standards.
- Coordinated with clients, underwriters, and loan officers to ensure timely and accurate processing of loans.
- Communicated with clients to request additional documentation, clarify details, and resolve discrepancies in loan applications.
- Managed the preparation of loan closing documents and coordinated the disbursement of funds.
- Ensured all loan documentation was accurately filed and tracked to maintain compliance with regulatory requirements.
Call Center Representative
Global Credit Union
12.2020 - 10.2022
- Provided exceptional customer service by answering inbound calls, addressing inquiries, and resolving customer issues promptly and efficiently.
- Handled a high volume of customer calls while maintaining quality service and ensuring a positive customer experience.
- Assisted customers with troubleshooting product or service issues, offering step-by-step guidance for resolution.
- Processed orders, service requests, and returns, accurately entering data into the system and updating customer records.
- Documented customer interactions, feedback, and issues in the CRM system, ensuring thorough records for future reference.
- Met and exceeded individual and team performance targets, including call resolution, call time, and customer satisfaction scores.
- Trained new team members on call handling procedures, product knowledge, and customer service best practices.
Customer Service Representative
Copart, Inc
08.2019 - 12.2020
- Delivered excellent customer service via phone, email, and in-person interactions, resolving inquiries and complaints efficiently.
- Processed orders, returns, and exchanges, ensuring customers’ issues were addressed promptly.
- Provided product information and assisted with troubleshooting technical issues or concerns.
- Upsold products and services by identifying customer needs and suggesting appropriate solutions.
- Maintained a positive, professional demeanor in all customer interactions, contributing to customer retention and satisfaction.
Retail Sales Associate
H&M
10.2018 - 12.2018
- Quickly connected with each customer to offer assistance and promote products.
- Minimized loss by watching for and recognizing security risks and active theft.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Inventoried merchandise every 3 months and investigated discrepancies to keep an accurate count of each product type.
- Located out-of-stock items for customers with other store locations or by directly contacting vendors.
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales.
Call Center Member Service Representative
Credit Union 1 Alaska
02.2017 - 06.2018
- Assisted members with account transactions, including deposits, withdrawals, and transfers
- Maintained accurate member records and updated information as needed
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
- Promoted various credit union products and services to meet individual member needs
- Resolved member complaints effectively by actively listening, empathizing, and finding appropriate solutions
- Handled an average of 70+ calls per day while maintaining a high level of accuracy in processing transactions
- Participated in training programs to stay updated on product knowledge and industry regulations
- Utilized CRM software to accurately document customer interactions and update account information
Title Processor/ Clerk
Credit Union 1 Alaska
11.2015 - 02.2017
- Managed title documentation for vehicle transactions, ensuring accuracy and compliance with state and federal regulations.
- Processed new and used vehicle titles, title transfers, and lien releases in a timely and efficient manner.
- Coordinated with customers, dealers, and financial institutions to gather necessary documents for title processing.
- Reviewed documents for completeness and accuracy, ensuring all information met legal requirements before processing.
- Filed and maintained title records, ensuring the organization of paperwork and adherence to company policies.
- Communicated with state departments of motor vehicles (DMVs) to resolve title-related issues and discrepancies.
- Provided exceptional customer service by answering questions regarding title procedures and assisting with the completion of required forms.
Bank Teller
Credit Union 1 Alaska
08.2014 - 11.2015
- Customer Service: Helped customers with deposits, withdrawals, and transfers, ensuring they had a positive experience.
- Cash Handling: Accurately managed cash transactions and balanced the cash drawer at the end of each shift.
- Sales & Referrals: Promoted bank products like savings accounts, credit cards, and loans to customers, helping them meet their financial needs.
- Compliance: Followed all bank policies and procedures, making sure all transactions were secure and met legal requirements.
- Problem Solving: Assisted customers with any issues or questions, resolving concerns quickly to maintain satisfaction.
- Team Support: Worked closely with other tellers and staff to ensure smooth daily operations and support the branch’s goals.
- Training: Participated in ongoing training to stay up to date on bank products, services, and regulations.
Education
High school diploma -
West High School
Anchorage, AK05.2011
Skills
- Skilled in Microsoft Outlook (8 years)
- PC PROFICIENCY (7 years)
- Knowledge, Skills, and Abilities (8 years)
- Microsoft Word (8 years)
- Microsoft Excel (3 years)
- Title processing (2 years)
- CRM software (7 years)
- Regulatory compliance awareness
- Strong decision-making
Additional Information
- Advanced skills in Microsoft Excel, Outlook, Teams, Word, and PC proficiency
- Good interpersonal and organizational skills, detail oriented, responsible and reliable.
- Good planning and analytical skills.
- Excellent written and verbal communication skills, flexibility, team orientation, ability and willingness to learn, great customer service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchTimeline
Logistics Dispatcher
World Class Distribution Inc.
02.2025 - Current
Office Administrator/HVAC Dispatcher
Anchorage Plumbing & Heating
10.2023 - 11.2024
Loan Processor
Global Credit Union
01.2021 - 08.2023
Call Center Representative
Global Credit Union
12.2020 - 10.2022
Customer Service Representative
Copart, Inc
08.2019 - 12.2020
Retail Sales Associate
H&M
10.2018 - 12.2018
Call Center Member Service Representative
Credit Union 1 Alaska
02.2017 - 06.2018
Title Processor/ Clerk
Credit Union 1 Alaska
11.2015 - 02.2017
Bank Teller
Credit Union 1 Alaska
08.2014 - 11.2015
High school diploma -
West High School
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