Nyasha Gibbs
Lane Bryant
New Rochelle,US
16
years of professional experience
Sales professional with proven track record in driving business growth and client satisfaction. Adept in developing and implementing sales strategies that align with organizational goals. Known for collaborative team efforts and adaptability in dynamic environments. Skilled in client relationship management and strategic planning, embodying reliability and results-oriented focus.
Work History
Sales Lead/Lead Key Holder
2 Years 3 Months- Supervised a team of 12 retail sales associates, achieving exceptional customer service through effective guidance and support
- Developed and implemented effective sales strategies, increasing customer engagement and product awareness
- Trained new hires on product knowledge, sales techniques, and customer service standards, resulting in improved performance and higher customer satisfaction scores
- Resolved escalated customer complaints or issues promptly and effectively, ensuring consistently high levels of customer satisfaction
- Utilized point-of-sale (POS) systems proficiently to process transactions accurately and efficiently, reducing checkout errors
- Implemented visual merchandising strategies to create visually appealing displays, increasing product visibility and attracting more customers
- Led sales team in achieving monthly revenue targets through strategic planning and execution.
- Drove customer engagement initiatives, resulting in improved loyalty and repeat business.
- Developed training programs for new staff, enhancing product knowledge and customer service skills.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
Administrative Assistant
1 Year 6 Months- Store Administrative Assistant is responsible for providing administrative support to the Store Management team with regard to store documentation, electronic communications, systems administration, program compliance, recordkeeping, and general administrative functions.
- Monitor the store communication systems, ensure that communications are appropriately disseminated, and track the activities related to store assignments.
- Assist with scheduling, timekeeping, and payroll administration under the guidance of managers.
- Oversee employee records and files; includes time & attendance records, employment documentation, etc.
- Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
- Maintains confidentiality of all Company information.
- Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.1.
- Take an all-hands-on-deck approach to support the team across the store.
- Coordinate scheduling for appointments and meetings, optimizing time management for executives.
- Managed daily office operations, ensuring efficient workflow and organization.
- Developed and maintained filing systems, enhancing document retrieval and storage efficiency.
- Assisted in preparing reports and presentations, contributing to strategic decision-making processes.
Weight Loss Advisor
4 Months- Sold services to customers, represented brand by asking questions to identify best offerings, and maintained customer relationships.
- Reached out to potential leads through phone, provided guidance and support to clients aiming to lose weight, improve fitness, and adopt healthier habits.
- Followed company compliance policies while conducting business activities.
Health and Wellness Coach
1 Year 9 Months- Recommended exercise and emphasized balanced nutrition to support clients in managing weight and enhancing overall health.
- Facilitated client guidance on personal development with setting and achieving goals.
- Evaluated clients' care plans and monitored progress through regular sessions to ensure continuous improvement and adaptation.
Supervisor, Fashion Specialist
10 Years 4 Months- Managed a retail staff.
- Coordinated shipping of goods and set up displays while assisting customers and staff during business hours.
- Supervised daily operations to ensure exceptional customer service and store presentation.
- Trained and mentored staff, fostering a collaborative and efficient team environment.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
Assistant Jeweler and Sales Associate
2 Years 6 Months- Fabricated and repaired jewelry articles including rings, brooches, pendants, bracelets, and lockets to meet customer specifications.
- Provided assistance to customers in selecting jewelry and understanding repair options. with all repair and purchase needs.
- Designed custom jewelry pieces using CAD software to meet client specifications.
- Executed precise stone setting techniques to enhance product quality and customer satisfaction.
- Oversaw repair processes, ensuring timely completion and adherence to quality standards.
Education
Certificate of Culinary Arts - Culinary Arts
Skills
Customer relationship management
Material handling
Communication
Team collaboration
Problem resolution
Time management
Organization
Active listening
Adaptability
Multitasking
Computer skills
Network support
Relationship development
Materials preparation
Collaboration
Timeline
Administrative Assistant
Dicks Sporing Goods
12.2024 - 06.2026Read More
Sales Lead/Lead Key Holder
Lane Bryant
05.2024 - CurrentRead More
Weight Loss Advisor
Jenny Craig
11.2023 - 03.2024Read More
Health and Wellness Coach
Jenny Craig Weight Loss Center
08.2021 - 05.2023Read More
Assistant Jeweler and Sales Associate
Tyson and Co Jeweler's
05.2014 - 11.2016Read More
Supervisor, Fashion Specialist
Lord and Taylor
10.2010 - 02.2021Read More
New York Restaurant School
Certificate of Culinary Arts from Culinary Arts
Read More