Ny'Asia Jones
Akron
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tempus Unlimited
03.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Call representative
Dial America
08.2021 - 01.2022
- My reason for leaving was no transportation
- During my time here i was a sales call rep and was responsible for selling life insurance to people
- I worked full time hours
- Manager name is Eugene Lewis 330-817-3711
Remote call representative
Concentrix
10.2020 - 08.2021
- My reason for leaving was they could not work around my school schedule after multiple attempts of trying
- My responsibility here was to sell items such as fishing poles, guns etc for hunting season, check on customer orders that never arrived to the customer or lost in transit
- Manager name is Ann Holly 239-558-3324
Remote call representative
Dialog Direct
01.2020 - 10.2020
- My reason for leaving here was i found a better high paying job
- My responsibility here was to set appts for people who need any sort of maintende help on their belongings such as a leaking fridge,busted water pipe etc
- This was a remote position and I worked full time
- I learned how to be patient with angry customers
- Manager name is Robert Brown 614-325-6671
Education
Associate's degree - pre med profession concentration
Stark State
Akron, Ohio05.2024
Skills
- Active listener
- Great communication skills
- Customer service
- Leadership
- Problem solver
Awards
Awarded for perfect attendance and great communication skills with customers at Dial America
Timeline
Customer Service Representative
Tempus Unlimited
03.2023 - 03.2025
Call representative
Dial America
08.2021 - 01.2022
Remote call representative
Concentrix
10.2020 - 08.2021
Remote call representative
Dialog Direct
01.2020 - 10.2020
Associate's degree - pre med profession concentration
Stark State
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