Nyasia Smith
Irvington,NJ
Summary
Administrative professional with a strong background in coordinating operations, supporting cross-functional teams, and maintaining organized, efficient workflows. Experienced in managing communication, scheduling, and documentation with accuracy and professionalism. Recognized for adaptability, problem-solving, and a reliable presence in fast-moving environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant (Remote)
FullScope Counseling Services
07.2023 - 02.2026
- Managed day-to-day administrative operations for a remote mental-health practice, ensuring smooth communication of 30+ weekly client workflows across clinicians and leadership.
- Coordinated scheduling, documentation, and follow-up tasks to keep client workflows accurate and on track.
- Prepared internal communication, meeting schedules, and operational updates to support team coordination.
- Triaged inquiries and routed escalations to correct departments, maintaining clear and neutral communication.
- Executed multi-step workflows with strict deadlines, ensuring accurate documentation and compliance.
- Conducted targeted research to support marketing, outreach, and process-improvement initiatives.
- Maintained accurate records across EHR systems and internal databases while upholding confidentiality.
Psychiatric Assistant
Cooperative Counseling Services
03.2019 - 08.2022
- Coordinated with DCF, CMO, and IIC teams to support treatment planning and client care.
- Reviewed medical records and completed 5 + prior authorizations daily for psychotropic medications.
- Supported patient flow by assisting with check-ins, verifying records, and organizing charts.
- Assisted psychiatrists in administering treatments for better patient outcomes and overall mental health improvement.
- Enhanced collaboration between clinical team members by effectively communicating relevant information during shift changes.
- Educated patients on medications, treatment plans, and procedures as needed.
Office Assistant
Nassan's Place
06.2017 - 02.2019
- Managed office correspondence and communication, ensuring timely responses and organization.
- Coordinated scheduling for meetings and appointments, optimizing staff availability and resource allocation.
- Organized and maintained filing systems, scanned and indexing 100 + records to improve accessibility and records.
Main Office Receptionist
Clear View Baptist Church
01.2015 - 08.2015
- Managed front desk operations, supporting 30-40 weekly visitors check-ins and ensuring efficient traffic flow.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Assisted colleagues with various tasks, fostering a collaborative work environment.
Education
Bachelor of Arts - Psychology
Bloomfield College
Bloomfield, NJ05-2018
Skills
- Calendar Management
- Project & Task Coordination
- Correspondence Management
- Date Entry & Accuracy Review
- Documentation Management Systems
- Google Workspace
- CRM & Database Management
- Report Writing
- Scheduling & Calendar Coordination
- EHR Systems ( SimplePractice, AdvancedMD, Epic)
Timeline
Administrative Assistant (Remote)
FullScope Counseling Services
07.2023 - 02.2026
Psychiatric Assistant
Cooperative Counseling Services
03.2019 - 08.2022
Office Assistant
Nassan's Place
06.2017 - 02.2019
Main Office Receptionist
Clear View Baptist Church
01.2015 - 08.2015
Bachelor of Arts - Psychology
Bloomfield College