NyAsia Taylor

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Demonstrated speed and accuracy in order item selection.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

In my role as a Hostess, I warmly greet and acknowledge customers upon their arrival at the restaurant, ensuring a positive and friendly atmosphere. I inform guests about our lunch specials for the day while escorting them to their table, where I provide them with the menu and necessary silverware.

- Delivered exceptional customer service.

- Seated guests are efficient.

- Accommodated and organized large parties.

- Accurately took customers' orders.

- Cleaned and prepared tables for new guests.

As a Togo specialist, I manage both internal and external orders. I am responsible for taking orders from guests who call by phone, as well as those who walk into the restaurant. After documenting the guest's order.

- I provide them with an estimated time for when their food will be ready. I process the payment and issue a receipt for their transaction.

- Before handing over the guest's food bag, I ensure that all items on the tray are accurate, verify each item against the guest's order, package the food appropriately, and deliver it to the customers.

• In my role as a team member at Sheetz, I have the unique opportunity to perform various positions throughout the store, allowing me to work at a different station each day. As a cashier, my responsibilities include processing customer transactions at the register, verifying identification for tobacco and alcoholic purchases, and managing drive-thru orders and inquiries. When assigned to the kitchen, I am responsible for preparing and cooking food items, as well as beverages, that appear on the order screen, ensuring they are properly bagged according to the ticket numbers.
• My tasks encompass the following:
• - Welcoming customers and guests.
• - Addressing inquiries from customers and guests.
• - Handling customer and guest complaints effectively.
• - Assisting guests and customers with returns and exchanges.
• - Maintaining cleanliness in the restrooms.
• - Operating the cash register and managing the drive-thru.
• - Balancing cash drawers at the end of shifts.
• - Restocking the sales floor as needed.
• Cleaning and mopping the lobby and dining areas.
• - Organizing and sanitizing the soda and slushie stations.
• - Aiding customers and guests in locating items.
• - Performing kitchen duties as required.
• - Ensuring each kitchen station is stocked appropriately from top to bottom.
• - Cleaning and sanitizing kitchen counters.
• - Retrieving cold food items from the freezer for restocking.
• - Preparing hot dogs at the hot dog stand.
• - Mopping and cleaning the kitchen floors.
• - Preparing bags and their contents for orders.
• - Announcing customers' order numbers and delivering their food.
• - Restocking ice supplies for both the drive-thru and kitchen.