Ny'Asia Wallace
Chesapeake,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Server
Cooper's Hawk Winery and Restaurant
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Boil Bay Seafood City
09.2020 - 06.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Office Assistant
Fresh Start Commercial Cleaning
07.2019 - 08.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Education
Bachelor of Science - Sociology
Norfolk State University
Norfolk, VA05-2025
Associate of Applied Science -
Tidewater Community College
Norfolk, VA06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Time management
- Team collaboration
- Data entry
- Point of sale (POS) system operations
Timeline
Server
Cooper's Hawk Winery and Restaurant
06.2024 - Current
Server
Boil Bay Seafood City
09.2020 - 06.2024
Office Assistant
Fresh Start Commercial Cleaning
07.2019 - 08.2021
Bachelor of Science - Sociology
Norfolk State University
Associate of Applied Science -
Tidewater Community College
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