NYCIA BRYAN
Long Beach,CA
Summary
Detail-oriented Front Office Specialist with extensive experience managing high-volume operations. Skilled in scheduling, customer service, and administrative support, driving efficiency in daily functions. Strong communicator and team contributor, committed to adapting to evolving organizational needs.
Overview
10
10
years of professional experience
Work History
Receptionist
Canteen Vending
Garden Grove, CA
01.2024 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Event Server
Wedgewood Weddings
Long Beach, CA
06.2025 - Current
- Set up and arranged dining areas for events and ceremonies.
- Served food and beverages to guests during events and receptions.
- Collaborated with event coordinators to ensure seamless service delivery.
- Followed health and safety guidelines to ensure a safe environment for guests.
Contingent Worker
Instawork
Los Angeles, California
08.2023 - Current
- Assisted in staffing needs across various industries and locations.
- Provided exceptional customer service in high-volume lounge environment.
- Maintained cleanliness and organization of lounge area and service stations.
Night Auditor
Hyatt
Long Beach
01.2023 - 01.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Customer Service Representative
Delta Airline
Minneapolis, MN
01.2022 - 09.2022
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
Security Officer
Allied Universal Security Services
Minneapolis, MN
06.2018 - 04.2022
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Enforced access control procedures for authorized personnel and visitors.
- Assisted in training new security staff on policies and procedures.
Gate Agent
Delta Global Services
Minneapolis
01.2019 - 06.2020
- Provided exceptional customer service to passengers and addressed inquiries.
- Facilitated passenger check-in and boarding procedures efficiently.
- Managed baggage handling and ensured proper tracking of luggage.
Busser and hostess
Stella’s fish cafe
Minneapolis
06.2016 - 12.2018
- Prioritized and organized tasks to efficiently accomplish service goals.
- Cleaned and set tables for dining areas to ensure guest readiness.
- Communicated effectively with team members to enhance guest experience.
- Maintained cleanliness of restaurant dining area throughout shift.
Education
High School Diploma -
Southwest High School
Minneapolis, MNSkills
- Schedule management
- Documentation and reporting
- Multi-line telephone systems
- Security awareness
- Phone etiquette
- Attention to detail
- Problem-solving
- Customer service management
- Team collaboration
- Multitasking under pressure
- Strategic planning
Timeline
Event Server
Wedgewood Weddings
06.2025 - Current
Receptionist
Canteen Vending
01.2024 - Current
Contingent Worker
Instawork
08.2023 - Current
Night Auditor
Hyatt
01.2023 - 01.2024
Customer Service Representative
Delta Airline
01.2022 - 09.2022
Gate Agent
Delta Global Services
01.2019 - 06.2020
Security Officer
Allied Universal Security Services
06.2018 - 04.2022
Busser and hostess
Stella’s fish cafe
06.2016 - 12.2018
High School Diploma -
Southwest High School