Nycole Gonzales
New Braunfels,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle Mexican grill
12.2021 - 12.2025
- Oversaw daily operations to ensure efficient restaurant performance.
- Managed staff scheduling and training for optimal workforce utilization.
- Developed and implemented operational policies to enhance service quality.
- Facilitated regular team meetings to promote communication and alignment.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Directed safety operations and maintained clean work environment to adhere to ECOSURE and OSHA requirements.
Quality Inspector
Cox Manufactoring
08.2020 - 07.2022
- Analyzed product specifications and conducted inspections to ensure compliance with established quality criteria.
- Identified and recorded defects and anomalies to support quality assurance initiatives.
- Collaborated with production teams to streamline inspection processes and enhance efficiency.
Team Lead Merchandiser
Andrew's distribution
12.2013 - 12.2020
- Led team in merchandising strategies and product placement initiatives.
- Coordinated inventory management and restocking processes across retail locations.
- Trained new team members on merchandising standards and best practices.
- Collaborated with sales teams to align merchandising efforts with promotional campaigns.
- Developed visual merchandising plans that enhanced customer engagement and shopping experience.
Education
Mary Carroll High School
Corpus Christi, TX06.2012
Skills
Oversaw operational management processes to enhance efficiency and productivity
Managed comprehensive budgeting processes to ensure financial accuracy and accountability
Assisted in training staff on company policies and procedures Supported new employees in understanding their roles and responsibilities Facilitated workshops to enhance team skills and knowledge
Oversaw inventory control processes to ensure optimal stock levels
Directed team operations to enhance collaboration and productivity
Executed visual merchandising strategies to enhance product presentation and drive sales
Assisted in developing effective sales strategies to enhance customer engagement Supported team members in executing sales initiatives to meet targets Contributed to the analysis of market trends to identify opportunities for growth
Executed problem-solving strategies to identify and resolve operational challenges
Facilitated effective communication strategies to enhance team collaboration
Facilitated conflict resolution processes to enhance team collaboration
Facilitated effective team collaboration to enhance project outcomes
Assisted in developing marketing materials to support campaigns Collaborated with team members to execute promotional events Provided administrative support for marketing initiatives
Facilitated organizational development initiatives to enhance team performance and collaboration
Languages
English
Professional
Certification
- Servsafe certified
References
References available upon request.
Accomplishments
All Andrew's team 2018
Highest food taste score for the Quarter 3 2025
Lowest Refunds in the Quarter 4 2025
Hit top 10 for best KPI in the region 4 weeks in a row.
Timeline
General Manager
Chipotle Mexican grill
12.2021 - 12.2025
Quality Inspector
Cox Manufactoring
08.2020 - 07.2022
Team Lead Merchandiser
Andrew's distribution
12.2013 - 12.2020
Mary Carroll High School