Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nycolle Thornton

Charlotte,NC

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Assistant

Astham&Allergy
04.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Certified Medical Assistant

Medi Weight Loss
11.2019 - 01.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Verified patient insurance coverage and collected required co-payments.

Asst. Front End Manager

Food Lion
02.2018 - 01.2019
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained accurate records of sales and financial transactions.

Receptionist

Diamond Financial
11.2009 - 08.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Associate of Science - Medical Assisting

Centura College
Norfolk, VA
12.2017

High School Diploma -

Granby High School
Norfolk, VA
06.2009

Skills

  • Vital Sign Monitoring
  • Medical Terminology
  • Restocking Lab Supplies
  • Patient Assessments
  • Customer Service
  • Pulse Volume Recording
  • Patient Management
  • EKG Set Up and Monitoring
  • Phlebotomy
  • Medical Billing and Coding
  • First Aid

Certification

  • CMA - Certified Medical Assistant

Timeline

Medical Assistant

Astham&Allergy
04.2023 - Current

Certified Medical Assistant

Medi Weight Loss
11.2019 - 01.2022

Asst. Front End Manager

Food Lion
02.2018 - 01.2019

Receptionist

Diamond Financial
11.2009 - 08.2011

Associate of Science - Medical Assisting

Centura College

High School Diploma -

Granby High School

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Nycolle Thornton