Nydaesia Marles
Tumwater, WA,WA
Summary
Methodical and driven Executive Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Executive Director
Woodland by Bonaventure
06.2025 - Current
- Formulated policies in accordance with regulatory requirements, ensuring compliance across all aspects of the organization''s operations.
- Collaborated with department heads to improve cross-functional communication and teamwork.
- Coordinated fundraising events, which generated significant financial resources for the organization.
- Tracked monthly performance of community in relation to budget and intervened with corrective actions.
- Spearheaded community outreach initiatives to raise awareness about the organization''s services and programs.
- Monitored overtime and addressed staffing and scheduling issues with department leaders.
- Launched successful marketing campaigns that boosted brand visibility within target demographics.
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Established performance metrics to evaluate employee performance, driving improvements in efficiency.
- Improved long-term sustainability by identifying growth opportunities via thorough market research.
Program Manager
Meridian At Stone Creek
Milton, WA
08.2024 - Current
- Implemented and managed Amara Memory Care program to deliver tailored therapies for residents with dementia or cognitive impairments.
- Elevated team dynamics through exceptional communication proficiency and leadership, affecting interactions among 7 departments with more than 500 stakeholders,
- Cultivated community partnerships contributing to an equitable, inclusive, and respectful environment.
- Revamped diversity recruitment approaches, cutting down third-party agency usage by 19% and reducing cost-per-hire by 20%.
- Conducted comprehensive financial modeling and analysis to support strategic decision-making, resulting in actionable insights that optimized budget allocation and drove 25% increase in profitability within a dynamic market environment.
- In-depth knowledge of state, federal, local regulations, and multimedia practices for healthcare services.
- Mentored department in comprehensive project plan by facilitating educational development to drive staff development.
- Conducted staff performance evaluations and increased staff retention by 15%.
Administrative Assistant 3
DSHS DDA SOLA
Tumwater, WA
11.2023 - Current
- Managed high-volume email inbox handling over 300 messages weekly, streamlining communications.
- Efficiently managed logistics for meetings, events, travel, and bookings for a department of 30.
- Led onboarding program aimed at improving staff performance through targeted mentoring.
- Streamlined executive schedules by organizing and managing weekly engagements exceeding 50 appointments.
- Exhibited technology proficiency by employing systems including MS Word, PowerPoint, Teams, Excel, and Right Fax.
PSE Clerk
United States Postal Service
09.2021 - 05.2022
- Devised and executed a comprehensive training initiative that enhanced positive customer reviews by 25% and cut down complaints by 10%.
- Launched and maintained a system to assess customer transaction data, achieving a 15% growth in revenue from postal services.
- Enhanced overall processing efficiency and cut delivery times by collaborating with the postmaster to improve outgoing mail procedures.
- Optimized troubleshooting efforts by managing maintenance and vendor interactions.
- Ensured financial targets were met by managing communication with vendors on damaged goods and shortages.
Scheduling Coordinator
Ashley House
05.2018 - 08.2019
- Streamlined organizational processes by restructuring filing systems for sensitive employee records to boost operational effectiveness reducing legal risks and confidentiality by 40%
- Ensured compliance with federal, state, and local employment regulations to mitigate risks.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability by reducing financial risks
- Supported company growth by effectively managing an increasing volume of scheduling requests by 30% without compromising service quality.
Administrative Assistant 3
Western State Hospital
Lakewood, WA
11.2015 - 05.2018
- Implemented and managed Amara Memory Care program to deliver tailored therapies for residents with dementia or cognitive impairments.
- Elevated team dynamics through exceptional communication proficiency and leadership, affecting interactions among 7 departments with more than 500 stakeholders,
- Cultivated community partnerships contributing to an equitable, inclusive, and respectful environment.
- Revamped diversity recruitment approaches, cutting down third-party agency usage by 19% and reducing cost-per-hire by 20%.
- Conducted comprehensive financial modeling and analysis to support strategic decision-making, resulting in actionable insights that optimized budget allocation and drove 25% increase in profitability within a dynamic market environment.
- In-depth knowledge of state, federal, local regulations, and multimedia practices for healthcare services.
- Mentored department in comprehensive project plan by facilitating educational development to drive staff development.
- Conducted staff performance evaluations and increased staff retention by 15%.
Education
MBA -
Masters in Business Administration
American Intercontinental University Bachelors - Healthcare Management
American InterContinental University
Schaumburg, ILSkills
- Project Management
- Data Analysis
- Fiscal Analysis
- Mentorship
- Operations Leadership
- Time Management
- Strategic Planning
- Public Speaking
- Customer Relations and Communications
- Risk Management
- Organizational Goal Development
Certification
- Compensation & Benefits Analyst
- Certified Nursing Assistant
- Operational Risk Management
Timeline
Assistant Executive Director
Woodland by Bonaventure
06.2025 - Current
Program Manager
Meridian At Stone Creek
08.2024 - Current
Administrative Assistant 3
DSHS DDA SOLA
11.2023 - Current
PSE Clerk
United States Postal Service
09.2021 - 05.2022
Scheduling Coordinator
Ashley House
05.2018 - 08.2019
Administrative Assistant 3
Western State Hospital
11.2015 - 05.2018
Bachelors - Healthcare Management
American InterContinental University
MBA -
Masters in Business Administration