Nydia Gomez
Houston,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and financial accuracy at Burger King. Excelled in money handling and fostering team motivation, leading to increased repeat business and reduced cash discrepancies. Skilled in customer relations and product knowledge, consistently achieving company goals through strategic guidance and exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger King
06.2024 - 09.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Shift Leader
Burger King
01.2022 - 09.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Drive-Thru Cashier
Whatabuger
02.2018 - 10.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Cashier
Burger King
12.2020 - 12.2021
- Worked flexible schedule and extra shifts to meet business needs.
House Cleaner
Molly Maid
03.2020 - 08.2020
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
N/A - N/A
Deer Park High School South Campus
Deer Park 07.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Accomplishments
I strive to reach my goals, and anytime I’m in my wrong I make sure I do better next time. I’m very fast and very excellent in multitasking. I come in on time, I help longer if needed. I’m very Polite and friendly and I’m always smiling.
Certification
- Salesforce Administrator Certification – Salesforce.com, Inc.
Timeline
Assistant Manager
Burger King
06.2024 - 09.2024
Shift Leader
Burger King
01.2022 - 09.2024
Cashier
Burger King
12.2020 - 12.2021
House Cleaner
Molly Maid
03.2020 - 08.2020
Drive-Thru Cashier
Whatabuger
02.2018 - 10.2019
N/A - N/A
Deer Park High School South Campus