Nyemia Chalmers
Wilkes-Barre,PA
Summary
Dynamic professional with a proven track record in customer service and sales management, notably at K-Mart Department Store. Excelled in conflict resolution, boosting customer loyalty, and driving sales growth through strategic planning and team leadership. Skilled in CRM software and active listening, adept at transforming challenges into opportunities for business enhancement.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Manager
K-Mart Department Store
Wilkes-Barre, PA
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Hairstylist
Custom Couture Hairstyling
Forty Fort PA
09.2017 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Warehouse Production Worker(Seasonal)
Amazon
Pittston, PA
12.2019 - 02.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Reduced order processing time with accurate picking, packing, and shipping of products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Customer Service Representative
Lord and Taylor, A Division of May
Wilkes-Barre, PA
05.2013 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GAR Memorial Highschool
Wilkes-Barre, PABusiness Management -
Luzerne County Community College
Nanticoke, PAHighschool Diploma -
Penn Foster HS
11.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft outlook
- Microsoft PowerPoint
- CRM software
Certification
- CPR Certification
- Tax Professional
- Barbicide Certification
- Domestic Violence Training Certification
Timeline
Warehouse Production Worker(Seasonal)
Amazon
12.2019 - 02.2020
Hairstylist
Custom Couture Hairstyling
09.2017 - Current
Customer Service Representative
Lord and Taylor, A Division of May
05.2013 - 01.2018
Sales Manager
K-Mart Department Store
GAR Memorial Highschool
Business Management -
Luzerne County Community College
Highschool Diploma -
Penn Foster HS