Nyesa Gordon
Douglasville,GA
Summary
Dedicated manager with a wealth of experience in team leadership, strategic planning, and organizational proficiency honed over a distinguished career. Proficient in enabling employees to manage daily operations and fulfill customer requirements autonomously. Diligent in providing training and mentorship, while employing a results-oriented approach to management.
Overview
8
8
years of professional experience
Work History
Manager Leadership Development
Boys & Girls Club of America
06.2022 - 08.2024
- Lead the implementation of Leadership Development programs resulting in an 90% registration rate increase and improved departmental efficiency
- Executed comprehensive project plans, including scope, schedule, budget, and resource allocation, resulting in programs ahead of schedule
- Facilitated clear communication channels with three-party vendors and contractors to maintain strong stakeholder relationships aligned with project objectives
- Provided regular project status reports and executive summaries to stakeholders for timely updates on project progress and key performance indicators
- Collaborated with cross-functional teams to streamline processes and optimize resource utilization
- Conducted regular project reviews to monitor progress, address issues, and drive continuous improvement
- Managed a diverse portfolio of customers with varying learning needs and support the creation of their development plans, drawing from a vast array of internal and external resources and partners.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved Boys & Girls Clubs' member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
Sales Lead
Loft Inc
11.2020 - 06.2022
- Cultivated and nurtured relationships with account representatives to sustain current revenue and capitalize on opportunities to expand business
- Empowered team to exceed sales quotas through regular training, effective coaching, and close mentoring
- Leveraged available sales data to optimize approaches and increase market share.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
Director of Youth Development and Engagement
Tuskegee University Cooperative Extension
06.2019 - 06.2022
- Directed and coordinated STEM, College, and Career Readiness programs throughout Alabama, managing a team of county agents to help implement STEM curriculum in Rural schools, overseeing youth development programs such as Education, Extension Research track (ExERT), and Youth Competition (Agriculture, Architecture, Culinary, Scholar Bowl and Entrepreneurship)
- Selected and implemented engaging and interactive learning media and digital learning skills through technology to increase student understanding of course materials; boosted graduate enrollment rate by 30% during tenure
- Completed grant applications with supporting documentation to secure funding proposals, grant application narratives, and budgets to finalize with development before submittal; awarded $60K-$100K in student funding during tenure
- Strengthen community outreach by liaising with local businesses to determine enlistment eligibility and counsel students on program options
- Improved student learning by defining and articulating learning outcomes and analyzing performance metrics and measurements
- Facilitated STEM summer enrichment program activities for K-12, assisting county agents in Macon County with student outreach programs throughout Alabama
- Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress
- Partnered with program management on recommendations, process improvements, and corrective action plans.
Senior Specialist
Simply Mac
08.2019 - 04.2020
- Boosted brand recognition of both Apple products and the Simply Mac brand by serving as the trusted advisor and SME for Apple customers, assisting customers by facilitating product training and demonstrations to improve overall knowledge of features and functions
- Executed successful product introductions by coordinating actions with social media, public relations, and other internal teams
- Created and implemented training programs for new employees, resulting in improved morale and better skills development
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
Safety Coordinator Intern
Berco of America
06.2018 - 06.2019
- Inspected or evaluated workplace environments, equipment, or practices to verify compliance with safety standards and government regulations
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
Production Supervisor
Hormel Foods
05.2016 - 02.2018
- Managed a staff of 50+ employees while delegating tasks to employees and monitored accurate and timely completion of tasks to meet project milestones, developing and implementing significant process improvements to enhance department quality and throughput
- Orchestrated CI project designed to reduce produce waste by encouraging employees to dispose of products based on quality, deformity, color, smell, etc, recording data collection to identify quality deficiencies for additional improvement; reduced waste by 30% during tenure, saving the company an estimated $50K annual in cost expenditures
- Cross-trained new-hire employees on all warehouse machines and machine safety, enhancing employee knowledge, safety awareness, engagement, satisfaction, and performance
- Participated in production design activities through delivery of specific components, spanning quote and contract proposals, and technical requirements.
- Achieved on-time shipments goal by empowering employees to continued success.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Resolved issues quickly to maintain productivity goals.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Coordinated with other departments to maintain smooth and efficient product flow.
Education
Master of Science - Agriscience Education
Auburn University
Auburn, AL08.2020
Bachelor of Science - Agribusiness
Tuskegee University
Tuskegee, AL05.2016
Skills
- Workforce Management
- Business Development
- Contract Management
- Financial Management
- Strategic Planning
- Staff Development
- Verbal and written communication
- Expense Tracking
- Team Leadership
- Customer Relationship Management (CRM)
Awards/Programs
- 4-H Tech Changemakers Grant - Awarded: $100,000
- Adult Digital Education Program
- Career Readiness
- New Executive Orientation
- Emerging Leaders
- Advance Leadership Program
Timeline
Manager Leadership Development
Boys & Girls Club of America
06.2022 - 08.2024
Sales Lead
Loft Inc
11.2020 - 06.2022
Senior Specialist
Simply Mac
08.2019 - 04.2020
Director of Youth Development and Engagement
Tuskegee University Cooperative Extension
06.2019 - 06.2022
Safety Coordinator Intern
Berco of America
06.2018 - 06.2019
Production Supervisor
Hormel Foods
05.2016 - 02.2018
Master of Science - Agriscience Education
Auburn University
Bachelor of Science - Agribusiness
Tuskegee University
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