Nyesha Charles
Victorville,CA
Summary
Proven Assistant Manager with a track record of enhancing customer loyalty at Extra Space Storage by skillfully managing operations and fostering team motivation. Excelled in money handling and customer relations, significantly reducing discrepancies and resolving high-stress situations. Demonstrates a commitment to quality service and leadership excellence.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Extra Space Storage
Victorville, CA
03.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Direct Support Professional
Crossroads of Choice
Rancho Cucamonga, CA
05.2022 - 03.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Caregiver
Pacifica
Riverside, CA
08.2020 - 06.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Representative
Wells Fargo
San Bernardino, CA
10.2015 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Options For Youth
Victorville, CA2011
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Assistant Manager
Extra Space Storage
03.2023 - 03.2024
Direct Support Professional
Crossroads of Choice
05.2022 - 03.2023
Caregiver
Pacifica
08.2020 - 06.2022
Customer Service Representative
Wells Fargo
10.2015 - 10.2019
High School Diploma -
Options For Youth