Nyesha Sanders
Lithonia,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Travel Agent
Self Employed Services
04.2024 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Increased repeat business through exceptional customer service and follow-up communications.
- Maintained accurate records of all bookings and transactions, adhering to strict data privacy guidelines.
- Ensured client satisfaction by proactively addressing any potential issues before they arose during their travels.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Customer Service Representative
Sedgwick
04.2022 - 02.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Manager
Lightning Auto Detailing
01.2022 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Call Center Customer Service Representative
Concentrix
12.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
Cashier
Walgreens
01.2020 - 08.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Waitress
Area 4 Restaurant
10.2019 - 01.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sales Associate
Knowstyles Clothing
01.2019 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Lead Sales Associate
Dollar General Store
03.2018 - 10.2018
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Reported sales data to upper management for review.
Education
GED -
Cobb County Adult EDU Center
06.2022
Skills
- Scheduling and Coordinating
- Reading Comprehension
- High volume environments
- Administrative tasks
- Client consultations
- Client relationship building
- Customer support
- Customer service
- Data entry
- Customer satisfaction
- Attention to detail
- Multitasking and organization
- Reliability and punctuality
- Active listening
- Clear communication
- Telephone etiquette
- Emotional intelligence
- Call handling
Timeline
Travel Agent
Self Employed Services
04.2024 - Current
Customer Service Representative
Sedgwick
04.2022 - 02.2023
Manager
Lightning Auto Detailing
01.2022 - 12.2022
Call Center Customer Service Representative
Concentrix
12.2021 - 01.2022
Cashier
Walgreens
01.2020 - 08.2020
Waitress
Area 4 Restaurant
10.2019 - 01.2020
Sales Associate
Knowstyles Clothing
01.2019 - 10.2019
Lead Sales Associate
Dollar General Store
03.2018 - 10.2018
GED -
Cobb County Adult EDU Center
Similar Profiles
Chris CallaghanChris Callaghan
Yard Worker at Self Employed ServicesYard Worker at Self Employed Services
Kevin HuangKevin Huang
Composer & Mix Master Engineer at Self Employed ServicesComposer & Mix Master Engineer at Self Employed Services
Jyssica WilliamsJyssica Williams
Photographer at Self Employed ServicesPhotographer at Self Employed Services
Semaiah WhighamSemaiah Whigham
Dessert Designer at Self Employed ServicesDessert Designer at Self Employed Services
YADULLAH MUHAMMADYADULLAH MUHAMMAD
Forklift Operator at Capstone Logistics LLC.Forklift Operator at Capstone Logistics LLC.