NYESHA SIMS
Athens,GA
Summary
Organized professional with diverse experience in customer service, administrative support, healthcare, and retail operations. Expertise in data entry, records management, appointment scheduling, and cash handling. Efficiently manages high-volume workloads while delivering accurate and professional service.
Overview
9
9
years of professional experience
Work History
DOCUMENT PROCESSOR
Stride K12
03.2025 - 09.2026
- Processed an average of 15 documents per hour, consistently meeting productivity and quality standards.
- Reviewed and processed digital documents, ensuring accurate information entry and high attention to detail.
- Verified document information for accuracy and completeness, adhering to established procedures.
- Used computer systems and software to review, organize, and process documents efficiently.
- Maintained confidentiality while handling sensitive documents and information.
CUSTOMER SERVICE REPRESENTATIVE
Everise
03.2024 - 03.2025
- Managed a high volume of inbound calls while maintaining accuracy, professionalism, productivity, and schedule adherence.
- Coordinated transportation logistics for members to ensure timely arrivals at medical appointments.
- Scheduled and coordinated transportation for members traveling to and from medical appointments.
- Handled high volume of inbound calls, ensuring accurate information delivery and adherence to service standards.
- Addressed scheduling issues, including missed pickups and trip changes, to enhance member satisfaction and service reliability.
- Navigated multiple computer systems while assisting customers and documenting interactions.
ADMINISTRATIVE ASSISTANT
ResCare
Albany, GA
02.2022 - 03.2024
- Provided administrative and clerical support to management and staff in a professional healthcare and community-services environment.
- Managed incoming calls, responded to inquiries, and assisted clients, staff, and visitors to ensure effective communication and support.
- Entered, updated, and maintained accurate client and program information.
- Organized and maintained confidential physical and electronic records to ensure accessibility and compliance with privacy regulations.
- Prepared correspondence, reports, memos, forms, and other administrative documents.
- Processed accounts payable documentation and assisted with expense tracking and purchasing to support financial operations.
CUSTOMER SERVICE AGENT
JetBlue Airlines
Sacramento, CA
04.2020 - 01.2022
- Provided professional and friendly customer service while assisting customers with travel-related questions and account needs.
- Assisted customers with flight information, itinerary changes, reservations, cancellations, and travel-related concerns to ensure smooth travel experiences.
- Managed numerous customer inquiries efficiently while maintaining accuracy and professionalism.
- Resolved customer concerns through active listening and solution identification, providing accurate information to enhance service quality.
- Addressed customer concerns effectively by actively listening, identifying solutions, and providing accurate information.
- Utilized multiple computer systems to access customer information, update records, and process requests.
CASHIER
Harveys Supermarket
Albany, GA
06.2017 - 02.2020
- Delivered friendly, fast, and courteous customer service, enhancing customer satisfaction during checkout.
- Accepted cash, credit/debit cards, checks, coupons, and other approved forms of payment.
- Maintained an accurate cash drawer and provided customers with correct change.
- Ensured accurate cash drawer management, providing correct change and minimizing discrepancies.
- Welcomed customers, addressed inquiries, and resolved concerns to promote a positive shopping experience.
- Maintained a clean, organized, and safe checkout area.
Education
High School Diploma -
Lee County High School
Leesburg, GASkills
- Document Processing
- Data Entry
- Microsoft Excel
- Microsoft Office
- Computer Systems
- Administrative Support
- Attention to Detail
- Confidential Information Handling
- Client Interaction
- Multitasking
- Time Management
- Communication
- Problem Solving
- Conflict Resolution
Timeline
DOCUMENT PROCESSOR
Stride K12
03.2025 - 09.2026
CUSTOMER SERVICE REPRESENTATIVE
Everise
03.2024 - 03.2025
ADMINISTRATIVE ASSISTANT
ResCare
02.2022 - 03.2024
CUSTOMER SERVICE AGENT
JetBlue Airlines
04.2020 - 01.2022
CASHIER
Harveys Supermarket
06.2017 - 02.2020
High School Diploma -
Lee County High School